IT Operations Support Senior Associate

V2Soft • Wayne, MI

2d • Onsite

About The Position

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at www.V2soft.com to know more.

Requirements

• IT Operations
• Operations Support Systems
• Technical Troubleshoot
• IT Support
• Technical Customer Support
• Technical Support
• 3 to 5 years experience in relevant field
• High School Diploma / GED

Nice To Haves

• Support a multi-shift operation in a manufacturing plant.
• Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
• Support of local network equipment in a Cisco based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist site IT manager with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Benefits

• Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
• https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED