IT Operations Support Analyst

Coastal Beverage Company Inc • Kinston, NC

33d • Onsite

About The Position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Schedule: Monday-Friday; approximately 8:00 AM - 5:00 PM (and as needed). This is not a remote position. DUTIES AND RESPONSIBILITIES: 1. Maintain and manage the MDM and RMM systems, ensuring compliance and security. Provide regular compliance status updates and escalate exceptions to IT leadership. 2. Deploy, assist, and administer new technologies approved by CBC leadership, providing documentation and deployment status to the IT End User Support Manager. 3. Ensure the security and proper functioning of all endpoint and mobile systems in accordance with company standards, and promptly alert IT leadership of any potential security threats or incidents. 4. Support the IT team in monitoring data backups and conducting periodic testing and evaluation of backup processes. Promptly report any anomalies or failures to IT leadership. 5. Provide Tier 2 support for issues logged on the helpdesk and escalate recurring or unresolved issues to IT End User Support Manager. 6. Deploy and replace PCs, mobile devices, and other IT equipment as needed for life-cycle management. Recommend devices that require replacement to IT End User Support Manager for review and approval. 7. Monitor system performance, security alerts, and logs to proactively identify and resolve issues. Document findings and escalate concerns to IT leadership team. 8. Assist with IT audits, compliance requirements, and security best practices. Provide required documentation and reports to IT leadership as requested. 9. Create documentation for devices maintained; assist with general IT documentation. 10. Serve as the primary liaison for the service center employees, including conducting site visits for hardware replacement and troubleshooting. 11. Perform network infrastructure and server system security updates and upgrades as directed by IT leadership. 12. Monitor elements of security stack, report on and resolve areas of identified risk and incident/events in accordance with escalation procedures and incident response policy. Provide regular incident and status reports to IT leadership team. 13. All other duties and responsibilities as assigned.

Requirements

• Possess and display Coastal Beverage Company’s Core Values at all times: a. Craft It b. Own It c. Protect It d. Celebrate It
• Possess education equivalent to an associate’s degree plus three years of similar or related experience; or equivalent combination of education and experience.
• Possess the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Possess the ability to read and comprehend simple instructions, short correspondence, and memos; possess the ability to write simple correspondence.
• Possess the ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Possess intermediate reasoning skills including ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems including several concrete variables in standardized situations.
• Possess computer skills requiring knowledge of word processing software, e-mail software, spreadsheet software, order processing systems, and Internet. Possess knowledge of Windows OS, Windows 10, Mac OS and iOS including future releases, mobile printers, WLAN, and Bluetooth.
• Possess the ability to maintain regular and punctual in-person attendance to support staff with technical and equipment issues.
• Possess the ability to travel up to 30% of the time. Possess an active driver’s license, acceptable driving record, and the ability to drive as an essential job function.

Responsibilities

• Maintain and manage the MDM and RMM systems, ensuring compliance and security. Provide regular compliance status updates and escalate exceptions to IT leadership.
• Deploy, assist, and administer new technologies approved by CBC leadership, providing documentation and deployment status to the IT End User Support Manager.
• Ensure the security and proper functioning of all endpoint and mobile systems in accordance with company standards, and promptly alert IT leadership of any potential security threats or incidents.
• Support the IT team in monitoring data backups and conducting periodic testing and evaluation of backup processes. Promptly report any anomalies or failures to IT leadership.
• Provide Tier 2 support for issues logged on the helpdesk and escalate recurring or unresolved issues to IT End User Support Manager.
• Deploy and replace PCs, mobile devices, and other IT equipment as needed for life-cycle management. Recommend devices that require replacement to IT End User Support Manager for review and approval.
• Monitor system performance, security alerts, and logs to proactively identify and resolve issues. Document findings and escalate concerns to IT leadership team.
• Assist with IT audits, compliance requirements, and security best practices. Provide required documentation and reports to IT leadership as requested.
• Create documentation for devices maintained; assist with general IT documentation.
• Serve as the primary liaison for the service center employees, including conducting site visits for hardware replacement and troubleshooting.
• Perform network infrastructure and server system security updates and upgrades as directed by IT leadership.
• Monitor elements of security stack, report on and resolve areas of identified risk and incident/events in accordance with escalation procedures and incident response policy. Provide regular incident and status reports to IT leadership team.
• All other duties and responsibilities as assigned.

Benefits

• Coastal Beverage Company offers a competitive salary and benefits package including 401(k) plan, health, dental, S125 plans, life, and disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees