IT Operations Supervisor

Kitco Metals Inc. • Montreal, QC

67d • Hybrid

About The Position

We are seeking an experienced IT Operations Supervisor to lead our IT Operations
team supporting both infrastructure and application environment.

This role requires a hands-on leader who can manage mission-critical systems and
ensure high availability in fast-paced environments where uptime and response
times are essential.

Requirements

• Proven experience managing IT Operations or Production Support teams for both infrastructure, applications and integrations.
• Experience supporting high-availability, mission-critical environments.
• Strong background in both infrastructure operations and application support.
• Demonstrated ability to be hands-on with troubleshooting, system diagnostics, and operational problem-solving.
• Experience managing incident management processes and service reliability.
• Strong leadership, communication, and coordination skills.
• Demonstrated use of AI and/or automation capabilities to improve service delivery & operations.
• Deliver cost savings & efficiency targets as per the needs of the organization.

Nice To Haves

• Experience working in financial services, fintech, trading platforms, or high-volume retail environments.
• Experience with enterprise monitoring tools, automation, and operational tooling.
• Familiarity with modern infrastructure environments (cloud, hybrid, or on-premise).
• French language skills would be an additional asset.

Responsibilities

• Lead and supervise the IT Operations team responsible for both infrastructure and application support.
• Ensure high availability, reliability, and performance of mission-critical systems.
• Act as a hands-on technical leader, actively participating in troubleshooting, incident management, and operational improvements.
• Manage and coordinate incident response, root cause analysis, and service restoration to minimize downtime.
• Oversee daily IT operations including system monitoring, deployments, and maintenance activities.
• Collaborate with development, infrastructure, and business teams to ensure smooth operational support.
• Implement and maintain best practices for operational excellence, monitoring, and incident management.
• Drive continuous improvement of operational processes, tools, and automation.
• Are able to work with broader team (PMO, Application delivery, AI) on delivering broader IT mandates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed