IT Operations Specialist (82111)
Centurion Health•Boise, ID
•Onsite
About The Position
Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. We are currently seeking a full-time IT Operations Specialist to join our Regional Office located in Boise, Idaho.
Requirements
- High school diploma or GED equivalent required
- Minimum of two (2) years of experience in a corporate help desk environment preferred
- Minimum of one (1) years of experience in a desktop support position, preferably within a corporate environment
- CompTIA A+, CompTIA Network +, and Microsoft MCP certifications
- Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange
- General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office
- Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting
- Experience with current Windows operating systems
- Extensive application support experience of current Microsoft Office family of products
- Familiarity or experience with current Microsoft SharePoint family of products
- Working knowledge of a range of diagnostic utilities, including application error and system event logs review
Nice To Haves
- Bachelor’s degree in information technology or related field preferred
Responsibilities
- Applying system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
- Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process
- Effectively testing fixes to ensure issues have been adequately resolved
- Performing post-resolution follow-ups to ensure problem resolution
- Fully documenting all pertinent end user identification data, including name, department, and contact information, and ensuring that all resolution notes are entered appropriately
- Configuring, maintaining, testing, and documenting IT Operations applications and knowledge base materials
- Documenting and monitoring incident and work requests per departmental procedures
- Solving complex problems independently or collaboratively with IT colleagues
- Answering, evaluating, and prioritizing incoming requests for assistance
- Fulfilling routine communication requirements, including system documentation and status reporting
- Utilizing the ticketing system to document and manage client requests and issues
- Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications
- Following and adhering to simple and complex instructions, including Standard Operating Procedures
- Creating and updating procedural documentation
- Reviewing and evaluating new technology and make recommendations for use within IT, Corporate, and the company as a whole
- Maintaining a willingness and ability to travel
- Maintaining flexibility for weekend and/or holiday work as needed
- Other duties as assigned
Benefits
- Health, dental, vision, disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
