IT Operations Specialist

LandCare • Frederick, MD

6h • $55,000 - $65,000

About The Position

The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications. A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.

Requirements

• Minimum of an associate degree in computer science, information systems or related major
• Minimum of 5 years of applicable experience

Nice To Haves

• Applicable certifications desired but not required
• MDM – Mobile Device Management (Cisco Meraki preferred)
• ABM – Apple Business Manager
• Xcode - Mobile development platform
• Microsoft Power Apps - low-code development
• Supporting Apple iOS devices
• Help-Desk – Mobile device, PC troubleshooting Network troubleshooting

Responsibilities

• Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset management of mobile devices
• Implement and enforce policies, apply patches, and ensure the security of the mobile platform
• Manage carrier invoices, perform audits and validations, handle disputes, and ensure accurate billing
• Optimize expenses, generate reports, and allocate costs effectively
• Coordinate device kitting/staging, replacements, reclamations, repairs, redeployment, and recycling
• Develop, configure, and maintain internal mobile applications to support business and operational workflows
• Partner with business users and IT teams to gather requirements and deliver practical, supportable mobile solutions
• Ensure applications comply with security, data protection, and mobile device management standards
• Perform testing, deployment, version updates, and ongoing maintenance of mobile applications
• Troubleshoot application issues and implement enhancements to improve usability and reliability
• Maintain documentation and support procedures for internally developed applications
• Demonstrate ownership of incidents and manage their resolution from end-to-end with a highly responsive approach
• Escalate issues and provide visibility to senior IT management when necessary
• Ensure timely and effective communication throughout the incident resolution process
• Provide level 1 and level 2 support for issues related to: Network usage and connectivity Systems and applications usage and access Desktops, laptops, and mobile devices Communication devices and teleconferencing equipment Software installations and updates

Benefits

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program
• This opportunity has a base range that represents a full-time annual salary of $55,000-65,000 (commensurate with experience).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree