IT Operations Specialist ll

Thirty Madison • Syracuse, NY

6h • $80,000 - $105,000 • Hybrid

About The Position

As the IT Operations Specialist II, you will be responsible for ensuring the smooth and efficient operation of our organization’s IT systems and infrastructure while delivering an exceptional, people-first technology experience. You approach IT as a service function—balancing strong technical ownership with empathy, clear communication, and a customer-centric mindset. Above all, you embody the mission of providing access to healthcare for all who suffer from chronic conditions.
This is a hybrid role based in Syracuse, NY, requiring regular in-office presence to support employees and IT operations.
Comp | Perks | Benefits
The base pay range for this position is $80,000 - $105,000 per year
Robust and affordable Medical, Dental, and Vision plan options
Flexible time off policy
Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Requirements

• 2+ years of professional experience in IT Operations, Systems Administration, or a related role OR a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong customer service mindset, with a genuine desire to help others and improve their day to day technology experience.
• Working knowledge of Okta, Google Workspace, 1Password, Zoom, and common SaaS productivity tools.
• Hands-on experience with MDM platforms such as Intune and/or Kandji, including macOS and Windows device management.
• Familiarity with Apple Business Manager (ABM).
• Proven ability to troubleshoot complex technical issues while communicating clearly and calmly with non-technical users.
• Solid understanding of IT security principles, including access control, encryption, and threat detection.
• Excellent communication and interpersonal skills, with the ability to build trust and collaborate across all levels of the organization.

Nice To Haves

• Familiarity with ITIL framework and best practices is a plus.
• Industry certifications such as:
• CompTIA A+, Network+, Security+
• Microsoft Certified: Endpoint Administrator (MDM/Intune)
• Apple Certified Mac Technician (ACMT)
• Other MDM- or endpoint-focused certifications

Responsibilities

• Act as a trusted IT partner by proactively understanding employee needs and translating them into reliable, scalable, and user-friendly technology solutions.
• Maintain technical ownership of the Pharmacy Management System infrastructure, including vendor relationship management, issue escalation, and continuous improvement.
• Provide white-glove end-user support, resolving hardware, software, and access issues with a strong focus on user experience, communication, and follow-through.
• Support and maintain enterprise platforms including Okta, Google Workspace (GWS), 1Password, Zoom, Workday, FreshService, Slack, and other SaaS tools.
• Administer and support MDM solutions including Microsoft Intune and Kandji, as well as Apple Business Manager (ABM), ensuring devices are secure, reliable, and easy for employees to use.
• Own and continuously improve IT onboarding and offboarding experiences, ensuring new hires feel supported from day one and departures are handled smoothly and securely.
• Partner with stakeholders and cross-functional teams to implement tools and workflows that remove friction, improve productivity, and scale with the business.
• Operate and maintain core SaaS systems, balancing system reliability, security, and usability.
• Support IT solutions that scale and automate business processes, including SSO, MDM, ticketing systems, and access management, while keeping the employee experience front and center.
• Thrive in an Agile environment, contributing ideas and improvements that enhance both service quality and operational efficiency.
• Perform other duties as assigned.

Benefits

• Robust and affordable Medical, Dental, and Vision plan options
• Flexible time off policy
• An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level