IT Operations Specialist IAM (100% Remote)

Vori Health•Nashville, TN

1d•Remote

About The Position

The IT Operations Specialist will own day-to-day IT Access Control, serve as an escalation point for complex issues, and help mature IT Identity and Access Management practices across the organization. This role blends hands-on technical execution, process improvement, and cross-functional collaboration in a healthcare environment. This role is critical to ensuring reliable, secure, and efficient technology experiences for both employees and clinicians, directly enabling high-quality patient care.

Requirements

3+ years of experience in IT Operations, Security, or Access Control
Strong experience administering Entra ID or similar cloud IAM solution
Experience supporting remote-first or distributed teams
Strong troubleshooting skills across SaaS applications, endpoints, and identity systems
Excellent communication skills and a customer-focused mindset
Experience operating in regulated environments (healthcare, fintech, or similar)
Authorized or able to provide required documents to work in United States or Canada.

Nice To Haves

Microsoft Certified: Identity and Access Administrator Associate (SC-300), MS-102 (Administrator Expert), or similar.
Knowledge of HITRUST, HIPAA, SOC 2, or healthcare IT compliance standards
Experience with device management, MAM, and endpoint security tools
ITIL or other ITSM framework exposure

Responsibilities

Manage Entra ID tenants, users, groups, licenses, and directory integrations.
Implement Role-Based Access Control (RBAC), manage identity lifecycles (joiners, movers, leavers), and perform access reviews/audits.
Configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications.
Administer workspace settings, user access, channels, and integrations for Messaging Applications (Teams, Slack, Zoom).
Support secure and compliant access and application delivery practices across the organization.
Configure and support Access Management for business applications to optimize, automate, and improve efficiency for onboarding and offboarding.
Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching.
Own and continuously improve end-to-end employee onboarding and offboarding processes.
Provision hardware, accounts, system access, and security controls for new hires.
Partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements.
Ensure timely deprovisioning and asset recovery during offboarding.
Support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards.
Complete UAR access reviews, and documentation of IT processes and controls.
Partner with Security and Compliance teams to remediate risks and implement controls.
Serve as an escalation point for complex IT support issues across corporate and clinical teams.
Ensure high availability, performance, and reliability of core IT systems supporting telehealth operations.
Proactively identify operational gaps and implement improvements to reduce incidents and support friction.
Support a distributed, remote workforce with a focus on clinician and care team workflows.
Create and maintain clear IT documentation, runbooks, and standard operating procedures.
Help mature IT Access management practices (least privilege, RBAC, just-in-time access).
Contribute to tooling evaluations and implementations as the organization scales.