IT OPERATIONS & SECURITY ANALYST

C2Q Health Solutions • New York, NY

22h • $90,000 - $100,000 • Onsite

About The Position

The IT Operations & Security Analyst supports the organization's information security, technology operations, asset management, infrastructure, and project initiatives. The role works closely with the IT Security team, IT Manager, Project Management team, internal stakeholders, and the organization's Managed Service Provider (MSP) to help ensure technology assets and access are secure, appropriately managed, and effectively supported. The successful candidate will assist with security monitoring and reporting, user access reviews, endpoint and asset lifecycle management, cloud infrastructure coordination, project activities, and end-user support. This position is well suited for an IT professional who is analytical, organized, service-oriented, and interested in building broad experience across cybersecurity and IT operations.

Requirements

• Associate's or Bachelor’s Degree in Information Technology, Information Systems, Cybersecurity, Computer Science, or a related field; an equivalent combination of education and relevant experience may be considered.
• 2 to 5 years of experience in IT support, systems administration, endpoint management, infrastructure operations, cybersecurity, or related discipline.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Hands-on experience with Microsoft Intune or a comparable endpoint management platform.
• Experience with IT asset inventory, lifecycle management, or a cloud-based asset management system.
• Experience with IT service management, ticketing, and documentation platforms.
• Working knowledge of identity, user access, permissions, groups, and role-based access concepts.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Ability to analyze reports, identify exceptions, document findings, and follow issues through resolution.
• Ability to travel locally to company locations as needed.

Nice To Haves

• Experience working in healthcare, a regulated industry, or a compliance-driven environment, preferred.
• Experience coordinating technical projects, vendors, or managed service providers, preferred.
• Knowledge of cybersecurity frameworks, access governance, and security best practices, preferred.
• Familiarity with Microsoft Entra ID, Azure, AWS, endpoint security, vulnerability management, or security reporting tools, preferred.
• Relevant certifications such as CompTIA Security+, CompTIA Network+, Microsoft Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation, preferred.

Responsibilities

• Assist the IT Security team with reviewing security dashboards, reports, trends, and key performance metrics.
• Analyze system usage and perform routine reviews of user accounts, permissions, access rights, security groups, and privileged access.
• Identify exceptions, inactive or unnecessary access, and other findings that require follow-up or remediation.
• Support periodic access certifications, audit requests, compliance reporting, and evidence collection.
• Assist with vulnerability remediation tracking, security control monitoring, and security awareness initiatives.
• Maintain clear documentation of security procedures, review results, findings, and corrective actions.
• Escalate suspected security issues and access anomalies in accordance with established procedures.
• Work with the IT Manager to support the organization's technology asset management program and lifecycle processes.
• Maintain accurate asset records in the organization's cloud-based asset management system.
• Assist with the provisioning, deployment, assignment, transfer, repair, recovery, and retirement of technology assets.
• Manage and support enrolled devices through Microsoft Intune, including device configuration, compliance policies, application deployment, inventory reporting, and routine troubleshooting.
• Perform recurring reconciliations and audits to validate device ownership, location, status, configuration, and inventory accuracy.
• Support secure device return, data handling, disposal, and asset documentation processes.
• Assist with reporting on inventory changes, device compliance, asset exceptions, and lifecycle status.
• Coordinate with the organization's MSP on the administration, monitoring, maintenance, and support of cloud infrastructure.
• Track incidents, service requests, changes, and remediation activities assigned to the MSP.
• Assist with infrastructure documentation, operational reviews, change management, and service delivery follow-up.
• Validate that requested work is completed, documented, and escalated when service expectations are not met.
• Support troubleshooting and resolution of escalated cloud, network, system, and application issues.
• Provide Tier 1 and Tier 2 support for end users, including hardware, software, network, account, connectivity, printing, and mobile device issues.
• Support Microsoft 365, Windows endpoints, printers, mobile devices, conference room technology, and related business applications.
• Assist with basic network monitoring and troubleshooting, including wired, wireless, VPN, DNS, DHCP, and connectivity issues.
• Document incidents, service requests, troubleshooting steps, resolutions, and knowledge articles in the service management system.
• Provide on-site support at company locations, including light travel as needed.
• Participate in after-hours maintenance or emergency support activities when required.

Benefits

• We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree