IT Operations Manager - TS/SCI/Poly
About The Position
Seize your opportunity to make a personal impact as an IT Operations Manager supporting customer activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiators. As an IT Operations Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics and centers, ensuring seamless integration and optimal performance. We have a responsibility to ensure operational IT capabilities provide our client with the timeliness, accuracy and reliability they demand from all our highly professional roles. Be the change, lead our change – join us!
Requirements
- Solid understanding of service desk best practices and experience with ITSM tools (e.g., ServiceNow)
- Familiarity with ITIL framework and lifecycle practices
- Strong technical knowledge of Windows, Active Directory, Office 365, and basic networking principles
- Demonstrated success managing team workflows, prioritizing tasks, and delivering measurable improvements in support delivery
- Excellent communication and interpersonal skills, with the ability to manage conflict, motivate teams, and influence without authority
- Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science)
- 6+ yrs of directly related professional work experience, at least 2 in a leadership or managerial position
- ITIL expert, PMP
- TS/SCI with active polygraph
Responsibilities
- Manage Tier 1 and Tier 2 Operations teams, ensuring high performance and accountability
- Oversee the day-to-day IT operations support, resolving escalated technical issues and maintaining business continuity
- Ensure compliance with defined SLAs and KPIs, regularly reporting on performance metrics and service trends
- Develop, implement, and continuously refine IT service management processes, including incident, request, problem, and change management
- Manage and optimize ticketing systems and ITSM platforms to streamline workflows and improve response times
- Collaborate with cross-functional teams to align IT support activities with business needs
- Maintain documentation, knowledge bases, and standard operating procedures (SOPs)
- Drive initiatives for continuous improvement, team training, and end-user satisfaction
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
