IT Operations Manager

The Smith Center•Las Vegas, NV

62d•$75,000 - $80,000•Onsite

About The Position

The IT Operations Manager oversees the daily operations and performance of the organization's technology infrastructure, systems, and support services. Reporting to the IT Director, this role manages network administration, cybersecurity, help desk operations, and enterprise systems support to ensure secure, stable, and efficient technology delivery across the organization. This position provides leadership to IT support staff, supports policy development, purchasing, and partners closely with all departments to deliver seamless end-user support and service excellence. The IT Operations Manager plays a critical role in aligning technology solutions with organizational goals and long-term operational needs.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field from an accredited college or university; or equivalent experience.
Minimum of four (4) years of progressive IT experience, including at least two (2) years of experience in a supervisory or management capacity.
Exceptional experience in project and time management methodologies.
Demonstrated technical proficiency and working knowledge in several of the following areas: Windows Server environments; 2008R2, 2012r2, 2016 Wireless Technologies Cisco and Xirrus Networking/Cisco SharePoint Information Security Technologies Email Security VMware virtualization Configuring Storage Technologies SAN/NAS Advanced Active Directory Management Microsoft Exchange/Office 365
Strong understanding of information technology systems, processes, and governance frameworks, including security, scalability, and business continuity practices.
Experience managing both on-premises and cloud-based environments.
Proven leadership, project management, with the ability to prioritize multiple initiatives in a fast-paced, dynamic, and service-oriented environment.
Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and translate technical concepts into clear, accessible language for non-technical stakeholders.
Exceptional critical reasoning, problem-solving and decision-making skills.
Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment.
Self-motivated and proactive, with the capacity to work both independently and collaboratively to achieve departmental and organizational goals.
Demonstrated professionalism consistent with a service-focused IT environment, including: Strong attention to detail and accuracy Data-driven decision-making and analytical mindset Sound professional judgment and discretion in handling sensitive information
Capability to work effectively under pressure and meet deadlines.
This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs.
Advanced proficiency in Microsoft Windows Server environments (2008R2, 2012r2, 2016 ) and Active Directory administration.
Strong working knowledge of Microsoft 365, Exchange, SharePoint, and related productivity and collaboration tools.
Experience with Azure Entra ID and other cloud technologies.
Experience with VMware or comparable virtualization technologies, including configuration, performance monitoring, and troubleshooting.
Proficiency in network management and configuration, including Cisco-based systems, wireless infrastructure, and firewalls.
Familiarity with data storage technologies (SAN/NAS), backup and recovery solutions, and disaster recovery planning.
Knowledge of information security systems, endpoint protection, and cybersecurity frameworks.
Ability to leverage IT management tools and ticketing systems for monitoring, asset management, and workflow tracking.
Proficiency with the ManageEngine Suite of products and services.
Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments.
Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner.
Exhibit a professional appearance.

Nice To Haves

Professional certifications in one or more relevant technologies preferred, such as VMware V.C.P., Microsoft, Cisco, CompTIA: A+, Network+, Security+ etc.

Responsibilities

Oversee and maintain the operational integrity of all IT systems, networks, and infrastructure, ensuring high availability, reliability, and security.
Working within the budget to maintain, upgrade, and replace existing hardware and software requirements as needed.
Actively manages IT systems and projects, including VMWare systems, Server environment, development, and leads with consultants on any advanced system support or development.
Assist in developing, implementing, and enforcing IT policies, procedures, and standards that support compliance, security, and operational efficiency as directed by management.
Supervise the IT help desk function, provide guidance and mentorship, ensuring timely and effective resolution of end-user issues with a focus on exceptional customer service.
Maintain security and privacy of the information systems, communications, and equipment.
Support the IT Director in developing appropriate Service Level Agreements for IT services and measurements to ensure a high level of service.
Implement and monitor IT policies for compliance, clearly communicating to the Director of IT any needed adjustments.
Proactively seek opportunities to improve processes, lower costs, and improve service to patrons and internal clients through technology implementations.
Develop, review, and implement comprehensive backup, disaster recovery, and business continuity plans.
Perform other duties as assigned in alignment with the scope and responsibilities of the role.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise