IT Operations Field Analyst (Dallas, TX) - Austin Industries

Austin Bridge & Road • Dallas, TX

1d • Onsite

About The Position

Austin Industries is one of the nation’s largest, most diversified U.S.-based
construction companies. With more than 7,000 employee-owners, Austin Industries
provides nearly every type of civil, commercial and industrial construction
services through the expertise of our operating companies: Austin Bridge & Road,
Austin Commercial and Austin Industrial.

Austin Industries has an outstanding opportunity for an IT Operations Field
Analyst at our corporate headquarters in Dallas, Texas. The IT Operations Field
Analyst is responsible for coordination of all circuits at all Headquarters,
offices and jobsites of all Austin operating companies. Coordination and
installation of all IT equipment: including but not limited to, networking
equipment, network cabling, Audio/Video Equipment for offices and jobsites at
all Austin operating companies.

Requirements

• A bachelor's degree in computer technology, information systems, or related field preferred
• 2-5 years of experience in the field or in a related area
• Familiar with a variety of the field's concepts, practices, and procedures
• Proven problem-solving skills with the ability to resolve real-world technology challenges
• Value-minded, resourceful, and capable of making sound judgment calls
• Excellent time management and prioritization abilities in a fast-paced environment
• Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
• Experience with SD-WAN, Intune, Cisco configuration, Ticketing Systems, Construction Field Technologies, Cost Controls, Audio\Visual Solutions.
• This role will require travel locally and across the US to job sites, Operation Groups, and for training or additional certification may be required on occasions.
• Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Responsibilities

• Coordinate with Internet Service Providers (ISPs) for pricing, installation, and support of circuits at headquarters, offices, and jobsites
• Maintain network connectivity across all Austin sites
• Leverage SD-WAN portal for ISP troubleshooting and support
• Manage cellular data plans and equipment for site connectivity
• Procure, set up, and manage Starlink installations
• Ensure timely setup of technology for new jobsites to support operational success
• Install, configure, and demobilize IT equipment at all sites
• Configure and maintain jobsite printers
• Manage onsite equipment for all asphalt plants
• Travel to jobsites as needed
• Coordinate trailer design for cabling and network equipment security
• Collaborate with the Network Team for programming and configuration of network equipment
• Participate in the design and implementation of future infrastructure systems and services
• Support and implement various devices (e.g., iPads, FLIR One cameras)
• Procure, set up, and maintain all conference room technology
• Create and maintain documentation for SOPs and system designs
• Update and maintain Jobsite Setup Smartsheet
• Manage and update day-to-day tickets in Jira
• Maintain effective communication with vendors, peers, and jobsites
• Assist Accounts Payable with billing for circuits, routers, and vendor services
• Confer with Project Managers to analyze jobsite technology requirements.
• Research, evaluate, recommend, and implement new technologies.

Benefits

• We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan.
• We are proud to be a 100% Employee-Owned Company (ESOP)!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees