IT Operations Field Analyst (Dallas, TX) - Austin Industries

Austin Careers•Dallas, TX

17h•Onsite

About The Position

Austin Industries is one of the nation’s largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial. Austin Industries has an outstanding opportunity for an IT Operations Field Analyst at our corporate headquarters in Dallas, Texas . The IT Operations Field Analyst is responsible for coordination of all circuits at all Headquarters, offices and jobsites of all Austin operating companies. Coordination and installation of all IT equipment: including but not limited to, networking equipment, network cabling, Audio/Video Equipment for offices and jobsites at all Austin operating companies.

Requirements

A bachelor's degree in computer technology, information systems, or related field preferred
2-5 years of experience in the field or in a related area
Familiar with a variety of the field's concepts, practices, and procedures
Proven problem-solving skills with the ability to resolve real-world technology challenges
Value-minded, resourceful, and capable of making sound judgment calls
Excellent time management and prioritization abilities in a fast-paced environment
Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
Experience with SD-WAN, Intune, Cisco configuration, Ticketing Systems, Construction Field Technologies, Cost Controls, Audio\Visual Solutions.
This role will require travel locally and across the US to job sites, Operation Groups, and for training or additional certification may be required on occasions.
Applicants must be legally authorized to work for ANY employer in the United States.
Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Responsibilities

Connectivity and ISP Management: Coordinate with Internet Service Providers (ISPs) for pricing, installation, and support of circuits at headquarters, offices, and jobsites
Maintain network connectivity across all Austin sites
Leverage SD-WAN portal for ISP troubleshooting and support
Manage cellular data plans and equipment for site connectivity
Procure, set up, and manage Starlink installations
Site and Jobsite Support: Ensure timely setup of technology for new jobsites to support operational success
Install, configure, and demobilize IT equipment at all sites
Configure and maintain jobsite printers
Manage onsite equipment for all asphalt plants
Travel to jobsites as needed
Infrastructure and Network: Coordinate trailer design for cabling and network equipment security
Collaborate with the Network Team for programming and configuration of network equipment
Participate in the design and implementation of future infrastructure systems and services
Device and Technology Management: Support and implement various devices (e.g., iPads, FLIR One cameras)
Procure, set up, and maintain all conference room technology
Documentation and Process Management: Create and maintain documentation for SOPs and system designs
Update and maintain Jobsite Setup Smartsheet
Manage and update day-to-day tickets in Jira
Vendor and Financial Coordination: Maintain effective communication with vendors, peers, and jobsites
Assist Accounts Payable with billing for circuits, routers, and vendor services
Planning and Evaluation: Confer with Project Managers to analyze jobsite technology requirements.
Research, evaluate, recommend, and implement new technologies.

Benefits

We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan.
We are proud to be a 100% Employee-Owned Company (ESOP)!

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