IT Operations Engineer

Applied Intuition•Columbia, WA

19h•Onsite

About The Position

IT Operations Engineers provide first line technical support to end users and ensure that everyone at Applied is able to use technology as productively as possible. In addition to technical support, IT Operations handles user onboarding and offboarding. We are looking for a multifaceted IT Operations Engineer who can be the IT domain expert across our corporate IT team. This position requires a mix of IT skills to improve the company’s technology architecture.

Requirements

3+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment
Experience with Google Workspace, or other Active Directory systems
Experience supporting a broad range of computer systems (Linux, Windows, and Mac)
Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points)
Experience in deploying, integrating, and administration of SaaS applications
Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
Experience in creating IT processes and procedures
Must be a U.S. Citizen
Must hold or be eligible for a U.S. Secret security clearance

Nice To Haves

Knowledge of data protection operations and laws (GDPR)
Managed Fortinet network stack
Knowledge of MDM best practices
CCNA certification
Experience with Powershell, bash, and shell scripting

Responsibilities

Design and build out a scalable IT infrastructure for a rapidly growing organization
Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members
Provide technical assistance and support for issues related to computer systems, networks, software, and hardware