IT Operations Engineer

Cantor Fitzgerald • New York, NY

1d • $95,000 - $105,000 • Onsite

About The Position

JOB DESCRIPTION: The VVIP Tech Support role is dedicated to delivering exceptional, personalized technology support to executive leadership and high-profile clients. This position ensures seamless operation of all technology systems, providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Requirements

• Advanced knowledge of Microsoft ecosystems (Windows Server, Exchange, O365)
• Proficiency in mobile device management (iOS, Android) and remote access technologies
• Strong understanding of networking, voice systems, and security protocols
• Experience with backup solutions, anti-virus/anti-spam tools, and performance tuning
• Bachelor’s Degree in a computer-related field preferred (or equivalent professional experience)
• 5+ years of progressive IT support experience, with at least 2+ years in executive or VIP technology support
• Proven expertise in Ethernet network environments , enterprise-grade peripherals, and advanced troubleshooting
• Hands-on experience with server platforms (HP/Compaq, Dell, or equivalent), including deployment and monitoring tools
• Strong background in Microsoft ecosystems (Windows Server, Exchange, O365) and mobile device management (iOS, Android)
• Familiarity with cloud technologies , remote access solutions, and collaboration platforms
• Deep understanding of TCP/IP, DHCP, DNS, WINS , and network security principles
• Proficiency in endpoint security , backup solutions, and disaster recovery planning
• Exceptional communication skills (verbal and written) with the ability to interact confidently with senior executives
• Strong analytical and problem-solving skills with a proactive mindset
• Project management experience for technology rollouts and upgrades
• High level of discretion and professionalism when handling sensitive information
• Ability to work independently and as part of a team in a fast-paced, high-pressure environment
• Must be available for on-site support 5 days a week and flexible for after-hours or on-call needs
• Commitment to delivering white-glove service and maintaining a premium user experience

Responsibilities

• Executive-Level Support: Provide white-glove technical assistance to VVIPs, including troubleshooting, configuration, and optimization of hardware, software, mobile devices, and collaboration tools.
• Proactive Technology Management: Monitor and maintain systems to prevent disruptions. Anticipate technology needs and implement solutions before issues arise.
• Rapid Issue Resolution: Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime.
• Confidentiality & Security: Ensure strict adherence to data privacy and security protocols when handling sensitive information.
• Personalized Technology Consulting: Advise executives on emerging technologies, upgrades, and optimizations tailored to their workflows and preferences.
• Disaster Recovery & Continuity: Participate in planning and execution of business continuity and disaster recovery strategies for executive systems.
• Documentation & Training: Maintain clear documentation of configurations and processes. Provide discreet training and guidance to VVIPs as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees