IT Operations Engineer

Brigham Young University•Provo, UT

2d•$73,000 - $132,500

About The Position

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. IT Operations Engineer An Operations Engineer is a professional responsible for overall operational health, efficiency, and reliability of the organization's systems and applications. This includes optimizing and maintaining the operational aspects of our systems and applications. You will work closely with IT teams. The ideal candidate will have a strong background in both software development and IT operations, with a focus on enhancing overall system monitoring, reliability, and efficiency.

Requirements

Education and Experience: This position provides an opportunity for people of varying levels of skill. If you have a lot of education, experience, and skill, we'll compensate you accordingly. If you are early in your career, this could be a great opportunity for you, too. Different levels of pay are assigned by the hiring department depending on experience/education/skills and business needs.
Early Career Professional (Level 53): Bachelor's degree or 4 years of a combination of education and IT experience.
Professional (Level 54T): Bachelor's degree and 2 years of IT experience, or an equivalent combination of relevant education and experience.
Senior Professional (Level 55T): Bachelor's degree and 5 years of IT experience required, or master's degree and 3 years of IT experience.
All Staff positions require a resume.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
All employees of Brigham Young University (BYU) agree to maintain the standards of The Church of Jesus Christ of Latter-day Saints as defined by the CES Honor Code and Dress and Grooming Standards, both on and off campus, 24 hours a day.

Nice To Haves

System admin and monitoring operations experience preferred.
Supervision experience preferred (full-time or part-time).
System admin and monitoring operations experience preferred.
A minimum of 2 years of supervisory & mentoring experience is required (part-time or full-time).

Responsibilities

Production support
Product support for our operations systems, including Dynatrace, ServiceNow, and other Operations-supportive systems.
Ad-hoc reporting: Monitor the system that monitors performance and implements proactive measures to assist other IT teams in the high availability and performance of their systems.
Business partner System Monitoring consultation - You will meet with teams to offer monitoring consultation to improve the expanse, accuracy and necessity of monitoring their systems.
Engineering Troubleshoot and resolve operational issues driven by operation center needs and participate in the on-call rotation
Create limited bash, or PowerShell scripts.
Implement and maintain monitoring, alerting, and logging systems for timely issue identification to support our 24x7 operations center.
Identify performance issues and troubleshoot or escalate.
Collaborate with stakeholders to define and document operational procedures and best practices.
System integration with systems managed by other IT teams to streamline operational support to the organization
System testing
Perform root cause analysis and troubleshooting.
Technical research and professional development
Maintain and increase expertise through conferences and training sessions.
Study system documentation
Keep current on industry trends, technology changes, and innovation: study technical journals, periodicals, and other documentation.
Supervision, collaboration, and leadership
Will supervise students and student-led teams.
Project team member

Benefits

In addition to our competitive pay structure, this position comes with fantastic benefits, including:
401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU