IT Operations Engineer

ASSA ABLOY • Brookfield, WI

1d

About The Position

We’re looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you’ll be the go-to expert supporting desktop technology across multiple locations—tackling everything from day-to-day support to small IT projects that make a real difference.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• 3–5 years of Help Desk or Desktop Support experience
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
• Proven troubleshooting skills and a customer-first mindset
• Comfortable supporting executives to frontline employees
• Organized, adaptable, and able to juggle multiple priorities

Nice To Haves

• Experience supporting multiple facilities and remote users
• Hardware/software rollout experience
• Microsoft or Help Desk certifications
• Exposure to networking, security, and patch management tools

Responsibilities

• Own and manage incoming Help Desk requests (onsite & remote)
• Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
• Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
• Coordinate new hire setups and employee departures
• Install, maintain, and retire desktop hardware and software
• Manage Active Directory users, assets, and inventory
• Test and deploy hardware/software upgrades
• Support secure access, including badge/fob activation

Benefits

• Work with a collaborative, high-performing IT team
• Variety in your day—support, projects, and problem-solving
• Limited travel, steady growth opportunities, and meaningful impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level