IT Operations Engineer
About The Position
IT Operations Engineer Make an Impact Where Technology Meets People We’re looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you’ll be the go-to expert supporting desktop technology across multiple locations—tackling everything from day-to-day support to small IT projects that make a real difference. If you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work—we’d love to hear from you. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- 3–5 years of Help Desk or Desktop Support experience
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
- Proven troubleshooting skills and a customer-first mindset
- Comfortable supporting executives to frontline employees
- Organized, adaptable, and able to juggle multiple priorities
Nice To Haves
- Experience supporting multiple facilities and remote users
- Hardware/software rollout experience
- Microsoft or Help Desk certifications
- Exposure to networking, security, and patch management tools
Responsibilities
- Own and manage incoming Help Desk requests (onsite & remote)
- Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
- Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
- Coordinate new hire setups and employee departures
- Install, maintain, and retire desktop hardware and software
- Manage Active Directory users, assets, and inventory
- Test and deploy hardware/software upgrades
- Support secure access, including badge/fob activation
Benefits
- Work with a collaborative, high-performing IT team
- Variety in your day—support, projects, and problem-solving
- Limited travel, steady growth opportunities, and meaningful impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
