SITE IT OPERATIONS ENGINEER

OP Mobility•Wade Hampton, SC

About The Position

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution! OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility. Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car. Job Title : IT Operations Engineer Mission : Provide 1st level technical support and expertise to ensure the smooth operation of IT systems. Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc. Participate in the rollout and support of IS applications (O365, ERP, PLM, R&D systems, etc.). Identify potential risks, develop mitigation plans, and promptly resolve issues to minimize operational disruption. Follow Group IT standards and best practices for IT security and compliance. Act as liaison for IT system rollouts with regional and Group-level stakeholders. Provide regular updates to the Country/Cluster IT Manager and relevant stakeholders. Develop, update and maintain IT operation documentation and contingency plans.

Requirements

Degree or equivalent experience in Information Technology or related field.
Strong knowledge of IT infrastructure, networking, and end-user support.
Experience with Microsoft O365 and enterprise applications (ERP, PLM, R&D systems).
Understanding of IT security, compliance, and data privacy standards.
Strong troubleshooting, communication, and documentation skills.

Responsibilities

Work with global IT service teams to provide onsite technical support to end users.
Manage and maintain end-user hardware and software.
Ensure devices and applications are up to date with the latest patches and updates.
Install, configure, and maintain office IT systems (PCs, mobile devices, servers, networks, and applications).
Provide technical support for system upgrades and migrations.
Diagnose and resolve IT-related issues promptly to minimize downtime.
Implement preventive maintenance measures to reduce recurring issues.
Manage and maintain the Local Area Network (LAN).
Monitor and troubleshoot WAN infrastructure as first-level support.
Open and follow up local ISP tickets and escalate complex issues to Global Operations.
Prepare and configure switches and firewalls for handover to Global IT teams.
Troubleshoot connectivity issues and support network performance optimization.
Implement and maintain IT security measures to protect systems and data.
Ensure compliance with Group IT and cybersecurity standards.
Conduct regular security audits and vulnerability assessments.
Manage data backup and recovery processes for office and R&D data (financial, HR, engineering data, etc.).
Implement data retention policies and ensure compliance with data privacy regulations.
Optimize data storage and retrieval for efficient operations.
Participate in IT projects related to system modernization and efficiency improvements.
Assist with planning, implementation, and testing of new IT systems.
Identify project risks and develop mitigation plans.
Support local rollout of Global IT projects.
Serve as the primary point of contact for site-level IT operations.
Coordinate with Global L2/L3 IT domain specialists during rollouts.
Collaborate with regional and Group stakeholders to ensure effective communication to users.
Create process guides, training materials, and end-user documentation.
Work with vendors and third-party service providers to resolve local technical issues.