IT Operations Engineer I - Irvine, CA

Military Spouse Corporate Career Network•Irvine, CA

6d•Onsite

About The Position

The IT Operations Engineer I role is to support the stable operation of the operational region’s network and end user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. IT Operations Engineer I’s will also diagnose, resolve, and document all hardware, software, and network issues, and provide end user training and support where required.

Requirements

Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on
Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware
Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, AnyConnect
Experience working in a switched and routed environment
Hardware, software, and network connection troubleshooting experience
Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures
Knowledge of data privacy practices and data security
Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, Teams
Strong written and oral communication skills
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in user-friendly language
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment.

Nice To Haves

Construction industry software knowledge in products such as, Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus
Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus
Certifications in ITIL preferred

Responsibilities

Collaborate with IT staff to create optimal network design topologies and configurations
Assist in the development and implementation of policies for end user devices such as: desktop, laptop and mobile
Respond to emergency network outages in accordance with business continuity and disaster recovery plans
Prepare and ensure accuracy of documentation, procedures, manuals, and checklists, for network installations, including data, voice, and video systems
Support development and implementation of networking projects and new technology initiatives
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Evaluate and recommend for purchase networking hardware and software products
Maintain up-to-date knowledge of networking contracts and supervise contract-based installations
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products
Assist Tier 1 Service Desk to work with end users in escalation of IT issues in the IT ticketing system
Maintain servers, security solutions, and all network and hardware equipment
Monitor and test network performance and provide network performance statistics and reports
Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems
Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users
Recommend and implement corrective hardware and/or software solutions, including off-site repair
Maintain proper end user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls.