About The Position
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
Requirements
- 5+ years of application support experience within the financial services industry.
- Strong understanding of order management workflows.
- Exceptional communications skills, including the ability to translate trading workflows and technical issues into clear, concise business language.
- Basic proficiency with Linux and experience scripting in Python or Bash.
- Ability to multitask, including the ability to triage and prioritize various issues in a fast-paced environment.
- Commitment to the highest ethical standards.
Responsibilities
- Provide high-quality user support for trading platforms, liaising with brokers, service providers, internal technology teams, and investment professionals.
- Maintain clear and proactive communications with end users and stakeholders during business-as-usual and business-impacting incidents.
- Follow incidents through to resolution, and ensure documentation is thorough enough for post-incident analysis.
- Build trust with users and manage their expectations around timelines and milestones.
- Assist investment professionals during onboarding processes.
Benefits
- Fully-paid health care benefits
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee-led affinity groups representing women, people of color and the LGBT+ community
- Mental and physical wellness programs
- Tuition assistance
- A 401(k) savings program with an employer match and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
