Application Support Engineer

TEKsystems • Plano, TX

1d • $46 - $46 • Hybrid

About The Position

The Application Support Engineer is responsible for ensuring the stability, availability, and performance of business‑critical applications. This role involves troubleshooting issues, supporting deployments, monitoring system health, and collaborating with development and infrastructure teams to maintain a reliable application environment.

Requirements

• Experience supporting enterprise applications in production environments
• Strong troubleshooting and problem‑solving abilities
• Familiarity with Linux/Windows environments, shell scripting, log analysis, and monitoring tools
• Understanding of APIs, databases (SQL/NoSQL), and application architecture fundamentals
• Experience working with ticketing systems, CI/CD pipelines, and version control tools
• Strong communication skills and ability to work with cross‑functional teams
• Ability to work under pressure and handle critical incidents
• Strong customer service mindset
• Attention to detail and commitment to operational excellence
• Collaborative, adaptable, and proactive approach to problem‑solving

Nice To Haves

• Experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of automation tools or scripting languages (Python, Bash, PowerShell)
• Familiarity with ITIL practices (Incident, Problem, Change Management)
• Exposure to microservices, container platforms (Docker, Kubernetes), or message queues

Responsibilities

• Provide Level 2/3 support for application incidents, service requests, and performance issues
• Investigate, diagnose, and resolve technical problems across application, middleware, and database layers
• Monitor application performance, logs, and alerts to proactively identify issues
• Support application deployments, configuration changes, and release activities
• Collaborate with development teams to analyze defects, track root causes, and drive long‑term fixes
• Document technical procedures, troubleshooting guides, and application workflows
• Work with infrastructure teams on server, network, and environment‑related issues
• Ensure adherence to operational, security, and compliance standards
• Participate in on‑call rotation and incident response activities
• Assist with capacity planning, system tuning, and application optimization initiatives

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed