IT Operations Associate Analyst

Raymond James•Southfield, MI

1d•Hybrid

About The Position

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday. Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future. This is a non-standard shift - this position will work five eight-hour shifts Mon-Fri starting at 2pm.

Requirements

IT Operations Services’ role in Information Technology.
Current operating systems such as Windows, Linux, etc.
Workflow orchestration tools
IT Service Management tools.
Microsoft Suite of Tools specifically Teams, Outlook, SharePoint, and OneNote)
Video Conferencing Tools
BMC Control-M
ServiceNow
Ability to identify, analyze, and troubleshoot issues.
Ability to prioritize based on business impact
Ability to follow processes, procedures, and best practices
Ability to maintain skill levels at industry level standards
Ability to adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services.
General Experience - 7 to 12 months

Responsibilities

Monitors enterprise job schedule in multiple environments.
Completes the IT Operations Incident Resolution and Escalation Procedure when necessary
Troubleshoots incidents based upon documentation and knowledge.
Provides accurate, detailed, and timely information for all abnormal processing situations
Communicates/escalates to second and third level IT Operations Services support and leadership on production/scheduling issues.
Executes and responds to service management requests assigned to IT Operations.
Adheres to documented processes, procedures, and best practices.
Completes required training to stay current in technical skills and industry trends
Performs other duties and responsibilities as assigned.
Prepare and maintain production schedules to assure that equipment usage will best fit production demands.
Review production requests and plan timetables for data-processing equipment.
Confer with requester when additional information is needed or if requested timetable cannot be met.
Advise section management of equipment loading status.
Schedule maintenance downtime as appropriate.
Maintain records on the status of production requests.