IT Operations Analyst (OhioRISE)

CVS Health•Work At Home-Ohio, OH

1d•$46,988 - $102,000•Onsite

About The Position

The IT Operations Analyst applies in-depth knowledge to independently manage the OhioRISE IT (Information Technology) Service Management desk, in order to ensure timely resolution and high satisfaction rates from external/internal stakeholders, as well as state regulatory bodies. This person handles incident management, direct issue resolution, and data analysis. The IT Operations Analyst also collaborates with technical teams to transform IT Service Management using high levels of automation.

Requirements

1-3 years of experience working in relational databases.
Willingness to travel up to 5% of the time, specifically within New Albany, Ohio.
Bachelor's degree and/or specialized training, or equivalent work experience (high school diploma or GED + 4 years of relevant experience).

Nice To Haves

Resides in Ohio.
Strong problem solving, problem tracking, and organizational skills.
Previous experience with ETL (Extract, Transform, and Load) and workflow automation tools.
ITIL (Information Technology Infrastructure Library) 4 Foundation Certification or equivalent experience.
Ability to work successfully in an independent, self-driven setting.
Excellent communication skills, both written and verbal.
Strong attention to detail.

Responsibilities

Investigates and resolves complex technical issues, providing support and guidance to team members.
Analyzes complex system performance data to identify potential bottlenecks or performance issues, in an effort to ensure industry-proven best practices are instilled within the team's strategies and end product offerings.
Coordinates responses to IT incidents, ensuring timely resolution and minimal impact on business operations.
Identifies opportunities to optimize IT processes and areas for improvement, as well as implements best practices to transform IT from a reactive to a strategic service.
Conducts routine risk assessments, while developing strategies to mitigate potential risks.
Communicates with different stakeholders to plan, test, and implement changes to IT systems, evaluating and mitigating potential risks.
Completes reports for management, maintaining accurate and up-to-date documentation of systems, processes, and procedures.
Ensures adherence to security policies by conducting risk assessments, implementing security measures, and monitoring compliance with regulatory requirements.
Assists with capacity planning and resource allocation.
Performs other duties as assigned.