IT Operations Analyst Summer Intern - Richardson, Tx

The US Oncology Network•Rowlett, TX

2d•Onsite

About The Position

The US Oncology Network is seeking an IT Operations Analyst Summer Intern to join their team in Richardson, Texas. This is a full-time, summer internship position with a schedule of Monday to Friday, 8:00 am to 5:00 pm. The Information Technology team fosters a collaborative, family-first culture, offering strong mentorship, significant project involvement, and opportunities to develop practical skills in end-user support, device deployment, and IT operations. This internship is designed to provide valuable real-world experience for students aspiring to build a career in information technology. As part of The US Oncology Network, Texas Oncology is a leading community oncology provider, committed to delivering high-quality, evidence-based care. The US Oncology Network, supported by McKesson Corporation, focuses on advancing cancer care through a network of community-based oncology physicians.

Requirements

Currently pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field strongly preferred.
Previous computer network experience is a plus
Basic understanding of Windows computers, Microsoft Office, mobile devices, and common workplace software applications.
Interest in learning about desktop support, device deployment, networking, and IT service operations.
Strong organizational skills, attention to detail, and willingness to learn new technologies and processes.
Must have strong communication, excellent customer service, and teamwork skills.

Responsibilities

Assist with first-level IT support by answering end-user calls and tickets, troubleshooting and resolving routine issues with computers, printers, copiers, and common software; escalate more complex issues as needed.
Provide basic system maintenance support to help optimize PC performance, including disk checks, defragmentation and end-user email assistance.
Perform basic troubleshooting for laptops, desktops, monitors, mobile devices, and standard business applications.
Document and track end-user issues, network issues, service requests, vendor communications, hardware/software orders and support activities, ensuring accurate and timely updates.
Support user account administration by assisting with setup or deactivation of user IDs in practice management system and submitting requests to the corporate office in file server and email access.
Assist with PC set-up, including imaging computers, installing software, and preparing devices for deployment.
Receive, process, and ship desktops, laptops, and accessories; help maintain inventory organization and asset tracking records.
Assist with PC refresh initiatives, including supporting device upgrades and replacements, coordinating basic user migrations to new equipment, and helping ensure systems meet security and compliance requirements for audit readiness.
Collaborate with IT team members on day-to-day operations, maintenance activities, and ongoing support needs.
Help maintain documentation, process updates, and participate in team projects and other assigned learning opportunities.