IT Operations Administrator (Temporary Full-Time)

The EMMES Corporation•Rockville, MD

1d•Onsite

About The Position

The IT Operations Administrator is responsible for managing, monitoring, and maintaining the organization’s IT infrastructure and end-user services to ensure systems, networks, devices, and applications are reliable, secure, and performing optimally. The role provides both onsite and remote technical support, including user account provisioning in Active Directory and Entra ID, laptop and device setup and full asset lifecycle management such as shipping, reclaiming, and inventory tracking. It also includes supporting and maintaining conference room and collaboration technologies (e.g., Microsoft Teams and Zoom), troubleshooting hardware, software, and peripheral issues, and delivering seamless end-user experience. Working closely with IT teams and business units, the administrator resolves incidents and service requests, implements system changes, maintains accurate documentation and knowledge base articles, manages escalation paths, and contributes to continuous improvement, standardization, and compliance with IT.

Requirements

Strong knowledge of IT infrastructure, including networking, servers, storage systems, and cloud technologies (Microsoft 365, Entra ID).
Proficiency in monitoring, troubleshooting, and maintaining enterprise IT systems, endpoints, and user environments.
Hands-on expertise in Active Directory (AD), Microsoft Entra ID, and identity/access management, including account provisioning and security policies.
Experience with endpoint management tools such as Microsoft Intune, including device enrollment, configuration, and compliance enforcement.
Solid understanding of Windows environments (Windows 11, Windows Server) including system configuration, patching, and performance optimization.
Knowledge of IT security principles, access control, MFA, and compliance standards.
Strong experience in end-user support, including laptop setup, domain join, hardware troubleshooting, and peripheral support (docking stations, monitors, printers).
Familiarity with conference room technologies and collaboration tools (Microsoft Teams Rooms, Zoom), including setup and troubleshooting.
Proficiency in IT service management tools such as Jira, with a good understanding of ticketing workflows and SLA management.
Familiarity with ITIL processes, including incident, problems, and change management best practices.
Ability to create clear documentation, including knowledge base articles, user guides, and standard operating procedures.
Strong analytical, problem-solving, and decision-making skills with the ability to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users.
Ability to manage multiple priorities, handle high-severity incidents, and work effectively in fast-paced onsite environments.
Strong organizational skills in asset management, inventory tracking, and lifecycle management of IT equipment.
Knowledge of automation (e.g., PowerShell) and modern device deployment tools (e.g., Autopilot, SCCM) is an advantage.
Bachelor’s degree in information systems, Computer Science, or a related field.
Minimum 2+ years of experience in IT operations, system administration, or infrastructure support; or 4+ years of equivalent hands-on experience in lieu of a formal degree.
Proven experience supporting enterprise IT environments, including end-user computing, servers, networking, and cloud platforms (e.g., Microsoft 365, Entra ID).
Hands-on experience with Active Directory (AD), Microsoft Entra ID, and user account lifecycle management (onboarding/offboarding, access control).
Experience in endpoint/device management, including laptop provisioning, imaging, and deployment using tools such as Microsoft Intune or similar solutions.
Strong background in onsite IT support, including hardware troubleshooting, peripheral support, and conference room/AV systems management.
Experience providing remote support for distributed users, resolving common IT issues related to connectivity, applications, and access.
Familiarity with IT service management processes, including incident, request, and change management (ITIL-based environments preferred).
Experience using ticketing systems such as Jira or similar tools for tracking and resolving support requests.
Demonstrated ability to manage IT assets, including inventory tracking, shipping/reclaiming equipment, and lifecycle management.
Experience in creating technical documentation, knowledge base articles, and user guides.
Ability to work independently in onsite environments while collaborating effectively with cross-functional IT teams.

Nice To Haves

Knowledge of automation (e.g., PowerShell) and modern device deployment tools (e.g., Autopilot, SCCM) is an advantage.
Familiarity with IT service management processes, including incident, request, and change management (ITIL-based environments preferred).

Responsibilities

Monitor, maintain, and troubleshoot servers, networks, storage systems, and other IT infrastructure components.
Manage system performance, availability, and capacity to ensure business continuity.
Respond to and resolve IT incidents and service requests in a timely manner, escalating complex issues when needed.
Administer user accounts, permissions, and access rights following security and governance policies, including provisioning and deprovisioning in Active Directory (AD) and Microsoft Entra ID.
Perform end-user onboarding and offboarding activities, including setting up domain-joined accounts, mailbox access, and required system permissions.
Configure, deploy, and maintain end-user devices, including laptop imaging, provisioning, and enrollment via Microsoft Intune or similar tools.
Manage the full lifecycle of IT assets, including laptop shipping, receiving, reclaiming, reimaging, and inventory tracking.
Provide onsite technical support for laptops, desktops, docking stations, monitors, printers, and other peripherals.
Set up, maintain, and troubleshoot conference rooms and collaboration technologies (e.g., AV equipment, meeting room systems, Microsoft Teams Rooms, Zoom).
Deliver remote support to end users for common IT issues, including connectivity, software, and access-related problems.
Maintain IT asset inventory, configuration records, and operational documentation.
Collaborate with IT teams to deploy infrastructure upgrades, enhancements, and new technologies.
Perform regular audits, compliance checks, and reporting for IT operations.
Create knowledge base articles and user instruction manuals to support self-service and standardize IT processes.
Document recurring issues, resolutions, and troubleshooting steps, and manage escalation paths to ensure timely resolution of complex problems.
Identify opportunities for automation, optimization, and process improvement within IT operations.
Stay updated with best practices, emerging technologies, and IT operational standards.