Temporary IT Desktop Administrator

Related•New York, NY

8d•$45 - $55•Onsite

About The Position

We are seeking an experienced IT Desktop Administrator to support end-user computing and ensure the smooth operation of IT services across the organization. This role will be responsible for device provisioning, user onboarding, endpoint management, and first-level technical support, while ensuring tickets and escalations are handled within defined service level agreements (SLAs). The ideal candidate will have strong hands-on experience with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), endpoint imaging, and desktop support in a corporate environment. Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be a part in shaping one of a kind experiences at New York’s newest neighborhood by joining our team at Vessel and Edge. We are looking for individuals passionate about unforgettable experiences in the world of thrill and design. Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Public Square and Gardens is meant to be climbed and explored with others. Edge is the highest outdoor sky deck in the Western Hemisphere, with a one-of-a-kind design. It’s suspended in mid-air, giving guests the feeling of floating in the sky with 360 degree views they can’t get anywhere else. We offer competitive compensation and benefits, opportunities for growth and development and the ability to create entertainment experiences that move and engage people to see New York in a whole new way. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

Requirements

5+ years of experience in desktop support or IT administration roles
Strong experience imaging and deploying laptops and desktops
Hands-on experience with Microsoft Intune endpoint management
Working knowledge of Microsoft Entra ID (Azure AD) and Active Directory
Experience supporting Microsoft 365 / Exchange Online environments
Familiarity with IT service management tools and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support requests in a fast-paced environment
Endpoint management (Intune)
Identity and access management (Entra ID / Active Directory)
Windows desktop support
Hardware provisioning and imaging
IT ticketing and SLA management
User support and troubleshooting

Nice To Haves

Experience with mobile device management (MDM)
Familiarity with endpoint security and compliance policies
Knowledge of network basics (WiFi, VPN, connectivity troubleshooting)
Relevant IT certifications such as Microsoft, CompTIA A+, or equivalent

Responsibilities

Image, configure, and deploy Windows laptops and desktops for new and existing employees
Manage user onboarding and offboarding, including account provisioning, email setup, and system access
Configure and support Microsoft 365 accounts, email, and collaboration tools
Manage mobile device and endpoint management using Microsoft Intune
Administer user identities, permissions, and access using Microsoft Entra ID / Azure Active Directory
Provide Level 1 desktop and technical support for end users across hardware, software, and connectivity issues
Troubleshoot issues related to laptops, printers, phones, and mobile devices
Monitor and action IT service desk tickets, ensuring timely resolution in accordance with SLAs
Escalate complex technical issues to senior IT staff or external vendors when necessary
Maintain accurate IT asset inventory and device lifecycle records
Assist with software deployments, patch management, and endpoint security compliance
Support IT initiatives, upgrades, and system rollouts as required