IT & Operational Technology (OT) Support Engineer
About The Position
Vopak is seeking a proactive, hands-on Junior to Mid-Level IT Support / Field Technician to provide on-site support across our West Coast terminals, covering both IT and Operational Technology (OT) environments. This dual-purpose role is critical to maintaining operational continuity. The technician will support the acceleration of IT Workplace Maintenance and Modernization initiatives while also providing foundational OT system support to ensure maximum uptime, system reliability, and regulatory compliance. This position offers strong development potential, providing exposure to advanced OT systems and infrastructure under the guidance of senior technical leaders. It is an excellent opportunity for a technically driven professional looking to expand skills across both IT and industrial operational environments.
Requirements
- 2–4 years of hands-on IT support experience in a field, industrial, or multi-site environment.
- Experience supporting Windows endpoints, laptops, peripherals, printers, and mobile devices in a corporate environment.
- Working knowledge of ITSM tools (e.g., ServiceNow) and familiarity with ITIL-based incident and request management processes.
- Experience maintaining asset inventories and configuration data (CMDB exposure preferred).
- Exposure to network troubleshooting (basic connectivity, switches, VLAN awareness, Wi-Fi diagnostics).
- Experience supporting meeting room or collaboration technologies (Google Workspace, conferencing systems, ClickShare, etc.).
- Familiarity with Active Directory user administration (account provisioning, access management, group membership).
- Associate’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
- Alternative: Relevant technical training from a recognized vocational or trade school program.
- Applicants must be eligible to work in the United States.
- The Company will not sponsor immigration or work visas.
Nice To Haves
- Ongoing professional development in IT infrastructure, endpoint management, networking, or foundational OT systems is encouraged.
- Exposure to industrial, operational, or regulated environments (OT, manufacturing, energy, terminals, maritime, etc.) is preferred but not required
- Relevant technical certifications are a plus (e.g., CompTIA A+, Network+, ITIL Foundation, Google Workspace, Microsoft, or similar).
Responsibilities
- Provide hands-on support for company desktops, laptops, Chromebox, mobile devices, printers, and peripherals across offices and terminals.
- Manage tickets through ServiceNow (INC, RITM, PRB) in compliance with ITIL processes.
- Maintain high-quality asset data and lifecycle compliance.
- Support Google-native meeting rooms, Chromebox systems, audiovisual (AV) equipment, and collaboration tools aligned with Vopak Global IT standards, ensuring dependable conferencing, display, and presentation capabilities.
- Work closely with Global IT functional teams, regional leadership, and third-party vendors.
- Execute additional IT and foundational OT tasks and projects as assigned to support terminal operations, modernization initiatives, and business continuity.
- Provide immediate, hands-on triage and real-time incident response for critical OT and IT systems to minimize operational downtime.
- Assist in the enforcement of OT security protocols, including managing network segmentation, and ensuring compliance with maritime security standards.
- Be responsible for asset management, maintaining an accurate inventory, and managing the lifecycle of critical IT and OT assets.
- Implement new cybersecurity regulations and ensure full compliance with cybersecurity configurations and standards.
- Identify and resolve infrastructure vulnerabilities and application deployment issues across the terminals.
Benefits
- Competitive, market-based compensation package depending on your experience and knowledge.
- Career development and growth opportunities.
- Medical / Dental / Vision Insurance
- Flexible Spending Account Options
- Short Term/Long Term Disability Insurance
- Basic and Supplemental Life/AD&D Insurance
- 401(k) Incentive Savings Plan
- Paid Holidays (Fixed and floating)
- Paid Time Off and Sick Days
- Tuition Reimbursement
- Employee Assistance Program
- Accident Insurance
- Legal Plan
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Legal Plan
- ID Theft Insurance
- Universal Life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
