IT Operation Specialist - 2nd Shift

Glovis EV Logistics America•Ellabell, GA

2d•Onsite

About The Position

The IT Operation Specialist's primary duties are to ensure the availability and integrity of the computing equipment required to meet end user needs and expectations. This role involves analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals to ensure GEA IT equipment is properly maintained.

Requirements

Associate's degree in information technology area or equivalent experience.
1-2 years' experience maintaining and repairing computers.
Basic understanding of M365 and networking.
Microsoft office suite, PC Security Solution Control, Windows Systems.
Ability to work well independently and in a team environment, interact positively with internal and external customers and multi-task.
Must be able to move around the office as well as walk to and from shops located throughout the plant.
Must possess critical listening skills to discern end user issues.
Must be able to communicate well in both written and oral form.
Occasionally required to lift heavy objects (up to 50lbs) such as servers and other network related equipment.
Must be able to walk for long periods from building to building to replace or install desktop and network hardware to support customers.

Responsibilities

Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
Open/Close and update incident history via Freshdesk, or other Helpdesk applications, as assigned
Document, maintain, upgrade or replace hardware and software
Adhere to Customer Support standards and procedures to ensure priorities and goals are met
Manage IT devices and hardware using an IT asset management system.
Monitor system failure & performance and properly resolve them in right time
Immediate response to on-site IT system Issue, and preparation of emergency spare devices.
Performs other duties as assigned