IT Operating & Service Innovation Lead Associate Director

Accenture•Washington, DC

62d

About The Position

Unleash Your Vision - Define the Future of IT Operations. You will be at the forefront of innovation, optimization, and transformation. This is not just another IT operations role-this is your opportunity to shape the future. We are looking for a visionary leader who thinks beyond traditional IT service management, someone who sees challenges as opportunities and understands that the sky is not the limit-only the starting point. This role is what you make it. The IT Operating & Service Innovation Lead Associate Director will have the freedom to redefine processes, introduce game-changing technologies, and elevate operational efficiency to new heights. Your ability to think outside the box and push boundaries will directly impact the success of a large-scale Oracle-based federal IT environment. But leadership isn't just about driving innovation-it's about inspiring and developing the next wave of IT leaders. You will have the opportunity to coach, mentor, and foster a culture of excellence and continuous learning. If you're looking for an opportunity to bring your vision to life, lead groundbreaking initiatives, and leave a lasting legacy in IT operations, this is the role for you.

Requirements

8+ years of experience in IT operations within a federal environment
5+ years as a Lead Release Manager overseeing enterprise-scale IT services
Expertise in Oracle environments, Sunflower, and ITIL-based ITSM processes
Experience in configuring and optimizing ServiceNow for IT service management
Strong background in ticket prevention and trend analysis, ensuring operational efficiency
A visionary mindset, with a passion for continuous improvement and innovation
A proven track record in coaching, mentoring, and developing IT talent
US Citizenship Required
The ability to obtain and maintain a government security clearance

Nice To Haves

Preferred Certifications: PMP, ITIL
The ability to think beyond constraints and create solutions that don't just solve today's challenges but anticipate tomorrow's needs
Advanced Degree
15+ years of industry experience
Motivated and proactive, with a desire to understand and address complex areas
Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action
Strong written and verbal communication skills
Commitment to delivering tangible outcomes for customers and stakeholders
Excellent people management and relationship development skills

Responsibilities

Drive Innovation - Transform IT operations by leveraging cutting-edge technologies and forward-thinking strategies
Define the Playbook - Establish and optimize incident, problem, change, release, configuration, and escalation management processes
Lead the Full Spectrum of Operations - Oversee Tiers 1, 2, and 3 IT service management, ensuring seamless delivery and rapid issue resolution
Redefine Tier 1 Operations with AI - Implement AI-driven automation to create a smarter, more proactive approach to service management
Harness the Power of ServiceNow - Configure and optimize ServiceNow for ITSM, creating smarter, more efficient workflows
Proactively Prevent Issues - Implement ticket prevention and trend analysis strategies to move IT operations from reactive to proactive
Mentor & Develop Future Leaders - Coach, inspire, and build a strong pipeline of future IT leaders, fostering a high-performance culture
Set the Standard - Develop and enforce SOPs, SLAs, and weekly operations reporting to ensure operational excellence
Make an Impact at the Federal Level - Work with government stakeholders to ensure compliance while driving meaningful improvements in IT operations

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume