IT Onsite Support Technician

Bertelsmann•California, MD

32d•$70,500 - $74,500•Onsite

About The Position

Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of contact for onsite technical assistance. In this role, you'll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We're looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we'd love to have you on our team.

Requirements

Minimum of 2 years of experience working with RF Guns preferred
Minimum of 2 years of experience with network configurations preferred
Familiarity with working in Azure Active Directory is preferred
Experience working in a Windows 11 environment preferred

Responsibilities

Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
Candidate will assist our customers via phone, email, chat & on-site support.
Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
Manage onsite support tickets within the service level
Respond to customer issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customer
Document customer interactions
Escalate issues to the next Tier with the next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor the site to identify and resolve issues proactively
Oversee customer communication through to resolutions

Benefits

Salary range for Valencia, CA: $70,500-$74,500 per year.
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.