IT OCM and communication support Lead

WSP•Montreal, QC

1d•CA$119,900 - CA$175,800•Hybrid

About The Position

Lead the development and delivery of organizational change management (OCM) plans for major IT projects and communication, and act as the day-to-day owner of WSP IT's enterprise communication channels — drop-ins, internal town halls, the IT SharePoint site, the Viva Engage page and the IT inbox. The role ensures a consistent, audience-tailored IT voice across the organization and supports adoption of major IT initiatives. This role offers the chance to work on projects that push boundaries and impact communities worldwide. Be part of a team that values your ideas, expertise, and growth.

Requirements

5+ years of specialization in internal communications, change management or OCM, ideally in an IT or transformation environment.
Demonstrated experience leading communication and OCM plans for large or enterprise-wide initiatives.
Hands-on experience managing SharePoint, Viva Engage (or equivalent enterprise social platform), TEAMS and shared mailboxes.
Strong writing and editing skills in English
Solid understanding of OCM methodologies (Prosci / ADKAR or equivalent).
Proficiency with Microsoft 365 (Teams, SharePoint, Outlook, PowerPoint, Forms, Viva Engage).
Ability to work effectively across multiple time zones with global stakeholders.
Bachelor's degree in Communications, Marketing, Organizational Development, or a related field.
Bilingualism (English-French) because the individual will frequently be involved with English-speaking partners internationally.

Responsibilities

Build and execute end-to-end communication and OCM plans for major IT projects, in partnership with project managers, IT Business Partners and sponsors.
Conduct stakeholder and change-impact analyses; define audiences, key messages, channels, and cadences.
Develop change and adoption materials (FAQs, talking points, executive briefings, training support, readiness assessments).
Maintain the consolidated IT communications calendar across major IT projects.
Ensure alignment between project milestones, regional considerations, audiences and channels; flag conflicts and propose sequencing.
Coordinate and manage IT drop-in sessions and town halls across regions and time zones (planning, agenda, speaker prep, run-of-show, logistics, follow-up notes).
Capture key points and action items; publish recaps to the appropriate channels.
Own and maintain the IT SharePoint site: content updates, governance, navigation, and continuous improvement.
Manage the IT Viva Engage community: publishing calendar, moderation, member engagement and reporting.
Manage the IT inbox: triage incoming requests, respond or route to the right team, and report on volume and recurring themes.
Manage the IT pages of the corporate portal and ensure the strategy and planning of IT communications across the organization.
Track and report on communication and adoption KPIs (reach, engagement, sentiment, NPS-related signals where applicable).
Manage and coordinate the development and execution of the biannual IT NPS survey.
Recommend continuous improvements to channels, content and processes.
Ensure consistency with the WSP IT brand and the unified IT voice.