IT O&T Technician

LJA•Houston, TX

1d•Onsite

About The Position

As a IT O&T Technician at LJA Business Solutions, you will be responsible for executing IT related tasks for new hires, end-of-employment (EoE) processes and internal employee moves. This position demands a tech-savvy individual with a strong understanding of the computer imaging and application installation process. The individual must be focused on attention to detail and must be able to efficiently handle IT requirements for Move-Add-Change (MAC) within the organization.

Requirements

High school diploma or GED is required
Associate degree and/or equivalent work experience.
Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required
Proficient with Microsoft Operating Systems (Windows 11) required
Minimum of 3 years’ hands-on experience in Information Technology
Experience working in a medium size business or larger for a year
Experience and knowledge in imaging and deployment of computers utilizing MS Intune
On-Site at the Corporate Office
Regular office hours (Overtime as required for projects)
Physical requirements include occasional lifting of IT equipment

Nice To Haves

Certifications are a plus (ITIL, A+, MCP, AZ-900 etc.)
There may be some opportunities for travel but it is voluntary
Strong communication skills
Ability to build strong relationships

Responsibilities

Create Active Directory accounts, add users to security groups and DLs, grant permissions and assign O365 licenses accordingly.
Image computers (when needed) for new hire deployment utilizing MS Intune
Install various software applications to include but not limited to: Auto CAD/Civil 3D, Bentley products, Office 365, Adobe products and other standard Business apps as well as specialized apps for engineering and surveying utilizing Intune and Company Portal
Create MS Teams accounts, configure Teams phone numbers and voicemail in Teams Admin Center.
Test inbound and outbound call functionalities
Check and validate CAD software installations
Installation of monitors, docking stations and computers
Update and close new hire tasks in the ticket system once task has been completed
Disable Active Directory accounts, change passwords and disable MFA (automated)
Move user to Disabled Users OU
Move computer to Disabled Computers OU
Send remote command to restart computer
Convert O365 mailboxes to shared mailboxes and forward email as requested
Forward Teams phone as requested
Remove O365 licenses
Reclaim computers from managers and work with IT Ops on asset management
Archive data using PowerShell
Wipe and reimage computers
Collaborate closely with the O&T IT Coordinator to ensure seamless integration of the HR and O&T processes
Ensure compliance with IT security policies and data protection regulations

Benefits

Employee Stock Ownership Plan (ESOP)
Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.
Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
Family Support: Paid maternity and parental leave to help you focus on what matters most.
Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
Referral Bonuses: Know great talent? Get rewarded for helping us grow.
Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
Professional Development: Memberships to industry organizations to keep you connected and growing.
Career Growth: Great internal mobility opportunities to advance your career.
Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.