IT Network Specialist, Associate
About The Position
The IT Network Specialist, Associate supports the availability, integrity, and reliability of enterprise network and telecommunications systems. This role provides operational and technical support for network infrastructure, technology platforms, and related services by monitoring performance, diagnosing issues, and assisting with incident resolution. Working under general supervision, the Associate Network Specialist collaborates with engineers, architects, and business stakeholders to support day-to-day network operations, evaluate emerging technologies, and contribute to infrastructure improvement initiatives. This position is ideal for candidates seeking to develop their networking and infrastructure expertise within a large-scale enterprise environment.
Requirements
- High School Diploma or GED.
- Six (6) months of Information Technology experience or equivalent exposure to IT operations and support environments.
- Ability to work in a 24x7 operational environment, including evenings, weekends, and on-call support as needed.
- Valid driver's license and the ability to travel using a personal vehicle when required.
Nice To Haves
- Bachelor's degree in Computer Science, Information Technology, or a related technical discipline; or equivalent combination of education and experience.
- One (1) year of experience supporting IT operations, infrastructure, or enterprise systems.
- One (1) year of experience working in a Network Operations Center (NOC), Telecommunications Operations Center, or similar environment.
- Industry certifications such as CCNA, CCNP, MCSE, RHCE, Security+, or other relevant technical certifications.
- Familiarity with networking concepts, system monitoring tools, incident management processes, and enterprise technology environments.
Responsibilities
- Provide Tier 3 operational support by analyzing, troubleshooting, and resolving technical issues.
- Support the administration and maintenance of network infrastructure components, including routers, firewalls, proxy servers, and related technologies.
- Monitor system performance and assist in maintaining the stability, security, and availability of enterprise services.
- Collaborate with cross-functional teams to identify opportunities for process improvements and operational efficiencies.
- Assist with technology implementations, upgrades, and deployment activities.
- Participate in testing and validation of new technologies in lab and production environments.
- Contribute to the development and maintenance of operational procedures, documentation, and standards.
- Support IT professionals and business stakeholders with technology product usage and implementation.
- Assist in the management and maintenance of telecommunications and network systems to support business continuity.
- Participate in training initiatives and professional development opportunities to expand technical knowledge and skills.
- Complete assignments in accordance with established processes, procedures, and service-level expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
