IT NETWORK SOLUTIONS ENGINEER (ON-SITE)

Santa Clara Development Corporation • Espanola, NM

1d • Onsite

About The Position

Under the general direction of the IT Manager, the IT Network Solutions Engineer designs, implements, administers, optimizes, secures, and maintains the organization’s network and connectivity infrastructure. The role combines hands-on network administration and engineering with solutions design, infrastructure modernization, cybersecurity, troubleshooting, project execution, documentation, and long-term technology planning. The engineer serves as a technical resource and collaborates with IT leadership, systems administration, cybersecurity, vendors, and business stakeholders to keep infrastructure reliable, secure, scalable, and aligned with business requirements.

The role also provides advanced and second-level technical support, assists with applications and storage infrastructure, supports enterprise and desktop hardware and software, and helps maintain IT service levels. The position requires availability for rotating schedules, overtime, emergency response, and regular after-hours on-call support as needed. Work may take place at network equipment locations, telecommunications rooms, data centers, and other infrastructure locations, as well as on the casino floor.

Requirements

• Associate degree in Computer Science or a related field and two years of hands-on network engineering experience in an enterprise environment, or an equivalent combination of education, training, and experience.
• Three to five or more years of progressively responsible experience in network administration, network engineering, infrastructure engineering, or a related field.
• Three to five years of hands-on administration experience with Windows Server 2012 through the current supported version.
• Demonstrated experience administering enterprise network infrastructure.
• Strong understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and wireless networking.
• Experience with network monitoring, troubleshooting, configuration management, and documentation.
• Ability to independently diagnose complex network and infrastructure problems.
• Experience with network security, segmentation, firewalls, VPNs, and access-control technologies.
• Knowledge of Microsoft operating systems, including Windows 10 and later, and Windows Server 2012 and later.
• Knowledge of network design principles, including administration of VLANs and routers in complex, security-conscious networks.
• Knowledge of Windows Server components, including Active Directory, DHCP, DNS, and Group Policy controls.
• Knowledge of telephony systems such as VoIP and PBX; server operating systems such as Windows and Linux; and virtualization.
• Familiarity with regulatory compliance governance and applicable Santa Clara Pueblo Gaming and Regulatory Commission requirements.
• Knowledge of industry standards and guidelines such as ISO 27002, DEFARS, NIST 800-171, NIST 800-53, and NIST CSF.
• Strong understanding of information-security topics related to secure, robust communication systems.
• Strong written, verbal, interpersonal, and technical communication skills, including the ability to communicate effectively with technical and non-technical audiences.
• Strong analytical, organizational, problem-solving, research, task-prioritization, and detail-management skills.
• Ability to manage multiple priorities and projects while maintaining operational responsibilities and to work in a fast-paced, high-pressure environment.
• Ability to collaborate effectively in a small-team, team-oriented environment and provide outstanding customer service.
• Ability to learn new systems, software, and communication platforms through self-study, on-the-job training, and vendor-led coursework.
• Ability to handle conflict and stressful situations professionally; highly self-motivated, directed, and attentive to detail.
• Excellent written, oral, and interpersonal communication skills and MS Office skills.
• Ability to read, analyze, and interpret safety rules, technical manuals, instructions, correspondence, email, reports, and memos.
• Ability to apply commonsense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Ability to work at network equipment locations, telecommunications rooms, data centers, and other infrastructure locations as required.
• Ability to lift and move networking equipment and associated materials; frequently lift and/or move up to 50 pounds.
• Availability for 24/7/365 coverage, rotating schedules, overtime as needed, occasional after-hours work, scheduled maintenance, emergency response, and on-call rotation.
• Ability to work in an environment with moderate noise, loud noise on the casino floor, and exposure to secondhand cigarette smoke; the role may involve risk of electrical shock or radiation from computers and network or wireless components.
• Maintain a consistent, regular attendance record.

Nice To Haves

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, Network Engineering, or a related technical discipline.
• CCNA, CCNP, Network+, Security+, or comparable industry certification.
• Experience with Cisco, Aruba, Fortinet, Palo Alto, Meraki, or comparable enterprise networking technologies.
• Experience with cloud networking or hybrid infrastructure.
• Experience with virtualization and data-center infrastructure.
• Experience with network monitoring and management platforms.
• Experience developing network architecture and technical standards.
• Experience leading infrastructure projects.
• Familiarity with ITIL, change management, or other structured IT service-management practices.
• Unix/Linux administration experience.
• VMware vSphere 7.0 or later experience.
• Microsoft Office 365 Exchange and SharePoint configuration and administration experience.
• Database administration experience with SQL Server 2012 through the current supported version.
• Experience with Fiber Channel or iSCSI SAN solutions and blade-systems infrastructure.
• Cisco networking experience.

Responsibilities

• Design, configure, implement, and maintain LAN, WAN, wireless, VPN, Internet, and related network infrastructure.
• Administer enterprise switches, routers, firewalls, wireless infrastructure, and associated management platforms.
• Develop and maintain network architecture, topology diagrams, IP addressing schemes, VLANs, routing, switching, DNS, DHCP, VPN, and related services.
• Analyze network performance, capacity, availability, and utilization; identify vulnerabilities, single points of failure, outdated infrastructure, and capacity constraints; and recommend improvements.
• Participate in infrastructure lifecycle planning, technology refresh initiatives, and evaluation of new networking technologies.
• Translate business and operational requirements into practical technology solutions.
• Lead or participate in network projects from requirements gathering through implementation and operational handoff; develop technical designs, implementation plans, migration strategies, and project documentation.
• Coordinate network installations, upgrades, expansions, and system integrations; work with vendors and service providers to evaluate products, troubleshoot issues, and implement solutions.
• Assist with budgeting and capital planning for network and infrastructure initiatives.
• Implement and maintain network security controls, including firewall, VPN, network access control, segmentation, and secure remote-access solutions.
• Monitor network infrastructure for security and operational issues; participate in vulnerability remediation, cybersecurity initiatives, and incident response involving network infrastructure.
• Maintain access controls and configuration standards; monitor network availability and infrastructure health.
• Provide advanced technical support and escalation support for complex network, connectivity, routing, switching, wireless, VPN, and performance incidents.
• Participate in scheduled maintenance, upgrades, emergency response activities, and the regular after-hours on-call support schedule.
• Establish and maintain network configuration standards, operational procedures, diagrams, inventories, and recovery documentation; document network changes and maintain change-management records.
• Develop technical procedures and knowledge-base documentation and ensure operational knowledge is not dependent on a single individual.
• Work with organizational departments to understand connectivity and technology requirements; communicate technical issues and proposed solutions to business stakeholders.
• Advise IT leadership on network infrastructure, technology investments, risks, priorities, and strategic IT plans and infrastructure roadmaps.
• Diagnose, resolve, and document hardware and software network problems in a timely and accurate manner, and provide end-user training and support as needed.
• Manage assigned projects and program components using project-management standards such as Agile or PMP.
• Prepare and maintain records and documentation for assigned systems, network policies, procedures, and related topics.
• Assist the IT Systems Administrator with applications and storage infrastructure, including DNS, DHCP, Active Directory, VMware, and SANs.
• Provide second-level technical support for network system operations escalated by other IT staff.
• Monitor the support ticketing system, update ticket notes and status, communicate with requesters, assist IT team members, and complete assigned tickets.
• Support the IT Application Support Team with installation, maintenance, and troubleshooting of enterprise and desktop hardware and software.
• Provide backup support for IT team members, including incoming support calls, emails, and walk-ins as needed to maintain department service-level agreements.
• Maintain confidentiality, regular attendance, strong customer service, teamwork, and effective communication; handle conflict and stressful situations professionally.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree