IT Network Operations Center Administrator - Overnight

Randolph-Brooks Federal Credit Union•San Antonio, TX

16h•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Network Operations Center Administrator - Overnight to join our amazing IT Network Operations Center team! IT Network Operations Center Administrator - Overnight will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The NOC administrator job involves ensuring the timely execution of batch processing, monitoring file transfer processes, and providing initial triage for RBFCU monitoring alerts and outage notifications. Additionally, it includes coordinating repairs, escalating issues, running basic scripts, and performing Service Desk support tasks after hours.

Requirements

Must be willing to work an overnight shift from midnight to 8 am
Must be willing and able to work evenings, weekends and holidays, and be available on-call as needed
High School Diploma or GED
Experience in PC operating system administration and Windows OS
Basic computer networking knowledge, batch monitoring and manipulation
Attention to detail, ability to follow directions and troubleshoot accurate record keeping
Knowledge and experience with troubleshooting issues with circuit vendors
Proficient in EFT (SFTP/FTP), Automic Workload Automation Suite, DNA, HEAT, SolarWinds Orion preferred
Must have strong verbal and written communication skills and an eye to automate routine tasks
Requires teamwork and dedication to developing strong relationships with coworkers.
Good attendance and promptness is pertinent
Subject to sitting, standing, walking, reaching and handling to perform the essential functions

Nice To Haves

Network+, A+, Security+, Project+ or ITIL Foundation preferred
Knowledge of Financial Institution Operations preferred
CompTIA Network+ or CompTIA Security+
ITIL Foundation (a plus)
Associate’s degree of specific IT certifications

Responsibilities

Ensures timely execution of batch jobs and performs basic level troubleshooting on issues that arise
Monitors the file transfer processes, escalate errors seen, and helps ensure file integrity
Monitors and provides initial triage for RBFCU monitoring alerts and outage notifications with close supervision
Provide basic level support for updating the RBFCU Monitoring systems
Assists in the coordination of repair by providing escalation, and documenting timelines and major updates with an emphasis on customer service and ensures each issue has accurate tracking from problem reporting to resolution
Report and escalate downed circuits to providers for trouble resolution on all RBFCU circuits
Coordinate the dispatch to remote locations or the RBFCU data centers
Provide initial review and triage for all Network and Telecom trouble tickets
Run basic scripts provided from the database team, and other groups. Escalate script failures to the appropriate teams
Perform Service Desk support tasks after hours
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).