IT Network Administrator II

Maven Group Solutions • McLean, VA

6h • $60,690 - $94,897

About The Position

An IT Network Administrator II who thrives on supporting the network infrastructure critical to the flow of data and tech enabled operations.

Requirements

• Considerable knowledge of computer systems and capabilities.
• Considerable knowledge of system design and analysis procedures.
• Experience in using ticket and inventory systems.
• Considerable knowledge of network and IT systems troubleshooting techniques.
• Demonstrated ability to learn customer support processes and techniques.
• Strong customer service and analytical skills.
• High attention to detail.
• Highly self-motivated and directed.
• Ability to prioritize and execute tasks under pressure.
• Ability to implement policies and procedures for customer support.
• Ability to communicate effectively, orally and in writing.
• Ability to establish and maintain effective working relationships.
• Bachelor’s degree in computer science OR Associate’s degree in computer science or college-level coursework that includes 15 computer science credits AND two (2) or more years of experience in computer or network support, programming or analysis, or database administration OR Four (4) or more years of experience in computer or network support, programming or analysis, or database administration.

Responsibilities

• Creating and maintaining documentation for network configuration, mapping, processes, and service records.
• Determining network, system, and user requirements.
• Managing assigned project activities and program components.
• Managing medium-sized projects according to budgets and schedules.
• Assisting vendors to ensure system deliverables and activities are in conformance with the contract.
• Complying with change management procedures.
• Accurately documenting hardware failure, repair, installation, and other work requests.
• Configuring various network devices (routers, switches, WAPs, etc.).
• Diagnosing and troubleshooting router and switch problems.
• Identifying, researching, and resolving technical problems.
• Coordinating with vendors and other IT personnel for problem resolution.
• Maintaining in-depth understanding of Local Area Networking and routing/switching protocols.
• Maintaining basic understanding of Internet basics (DNS, Security, IP Routing, DHCP, VPN, etc.).
• Providing Level 1 network support and troubleshooting.
• Responding to inquiries from staff, system administrators, service providers, site personnel, and outside vendors.
• Troubleshooting malfunctions of network hardware/software, IP phones, and security systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree