IT Manager

BenGen

38d•Remote

About The Position

Ensure BenGen and its portfolio of companies have a secure, organized, and fully operational technology environment so that every team member — across all entities — has the tools, access, and support they need to perform at their best without interruption. The IT Manager is a shared resource employed by BenGen, responsible for the day-to-day management of technology infrastructure across BenGen and all portfolio entities, including Madrivo. This includes hardware inventory, software and SaaS tool administration, user access and permissions, password management, and frontline technical support. This role serves as the central point of contact for all internal IT needs across the organization, ensuring systems are running smoothly, securely, and cost-effectively as the business scales. The IT Manager will need to navigate the unique tool stacks, workflows, and team structures of each entity while maintaining consistency in standards, policies, and documentation.

Requirements

3–5+ years of experience in IT management, systems administration, or a similar role
Hands-on experience managing hardware inventory, SaaS platforms, and user access at scale
Strong knowledge of password management tools (e.g., 1Password, LastPass, Keeper)
Experience with Google Workspace and/or Microsoft 365 administration
Solid understanding of access control principles, password management best practices, and MFA implementation
Excellent troubleshooting and problem-solving skills
Strong communication skills — able to explain technical concepts to non-technical team members

Nice To Haves

Experience in a fast-paced, scaling company or multi-entity / portfolio environment
Familiarity with tools common in digital marketing or performance marketing environments (e.g., HubSpot, Everflow, Slack, project management tools)
Experience with MDM (Mobile Device Management) solutions
Familiarity with AI tools and willingness to leverage AI for IT automation and efficiency
Relevant certifications (CompTIA A+, Network+, Security+, ITIL, etc.)

Responsibilities

Hardware & Asset Management
Maintain a real-time inventory of all company hardware assets (laptops, monitors, docking stations, peripherals, mobile devices)
Manage hardware lifecycle: procurement, deployment, maintenance, and retirement/disposal
Coordinate shipping and setup of equipment for new hires and remote employees
Track warranty status and manage vendor relationships for repairs and replacements
3rd-Party Tools & Software Administration
Serve as the central administrator for all SaaS platforms and software tools across the organization
Manage license allocation, renewals, and cancellations to optimize spend
Evaluate new tool requests from teams — vet for security, redundancy, and cost-effectiveness before approving
Maintain a master directory of all active tools, account owners, and integration dependencies
User Access & Operational Security
Own and manage the company password manager (setup, organization, access controls, and auditing)
Administer user access and permissions across all platforms, ensuring least-privilege principles
Execute timely access provisioning for new hires and complete deprovisioning for departing employees
Enforce password policies and manage MFA implementation across all systems
Conduct regular access reviews to identify and remove orphaned accounts, stale permissions, and unnecessary access
Serve as the internal point of contact for access-related issues and escalate broader security concerns to external security partners as needed
Note: Broader cybersecurity strategy — including vulnerability assessments, penetration testing, incident response planning, and compliance frameworks — should be managed by an external partner (fractional CISO or MSSP). This role is responsible for day-to-day security hygiene and execution, not strategic security architecture.
IT Support & Troubleshooting
Serve as the first point of contact for all employee IT issues (hardware, software, connectivity, access)
Troubleshoot and resolve technical problems efficiently, escalating to external vendors when necessary
Maintain a ticketing or request system to track, prioritize, and report on support volume and resolution times
Develop self-service resources (FAQs, how-to guides) to reduce recurring support requests
Documentation & Process Improvement
Build and maintain a centralized IT knowledge base with SOPs, system documentation, and troubleshooting guides
Continuously identify opportunities to automate, streamline, or improve IT processes
Stay current on technology trends and security best practices relevant to a scaling organization