IT Manager

Hawke Media•Santa Monica, CA

1d•$100,000 - $120,000•Onsite

About The Position

Hawke was founded on the idea that every modern business needs a CMO-level expert to lead digital marketing efforts. We customize data-driven, performance-focused solutions to help launch, scale, and invigorate businesses of all sizes, industries, and revenue models. We’ve been featured in Forbes, Entrepreneur, Inc., Business Insider, and CNN, and boast clients such as Red Bull, Verizon, Crocs, Casamigos, K-Swiss (and many more). The IT Manager is the senior-most technology leader within the organization and plays a critical role supporting every department across the company. This is a highly hands-on position responsible for both strategic IT leadership and day-to-day technical execution. This is an in-office position based in our Santa Monica headquarters. The individual in this role must be personable, highly responsive, and able to translate complex technical concepts into simple, manageable terms for stakeholders at all levels. The IT Manager must manage competing priorities effectively and operate with a high degree of ownership and accountability. This role owns onboarding and offboarding, platform administration, infrastructure management, cybersecurity, DNS configuration, executive-level access management, and long-term technology planning. As the organization continues to grow, this role is also responsible for strengthening IT processes, documentation, and operational structure. In addition to traditional IT leadership, this role serves as the organization’s systems architect, responsible for designing and optimizing the company’s technology ecosystem to improve operational efficiency, scalability, and margin performance. The IT Manager partners cross-functionally with Services, Sales, and Finance to ensure systems are integrated, secure, and aligned with the company’s long-term growth strategy.

Requirements

Bachelor’s Degree in Computer Science or equivalent professional experience.
5+ years of experience in an IT-related environment.
5+ years of hands-on troubleshooting supporting Mac and PC devices.
Strong understanding of computer systems, cybersecurity, networking, systems administration, and data storage systems.
Strong organizational and time-management skills.
Ability to communicate technically complex topics clearly and effectively.
Ability to balance hands-on support with strategic infrastructure initiatives

Nice To Haves

Experience independently managing IT operations in a small-to-mid-sized organization.
Experience supporting a multi-location and remote workforce.
Industry certifications (CISSP, ITIL, PMP, AWS/Azure, etc.) are a plus but not required.

Responsibilities

Technology Strategy & Leadership
Own and maintain a centralized systems architecture map, documenting platform interoperability and data flow across the organization
Establish automation governance standards and oversee implementation of workflow automation tools and integrations
Partner with Services leadership to design scalable, technology-enabled delivery models
Identify opportunities to reduce manual processes through automation and system redesign
Evaluate and operationalize AI tools in a secure, compliant, and business-aligned manner
Ensure new platform decisions align with long-term data, reporting, and operational scalability goals
Onboarding, Offboarding & Access Management (Critical Function)
Lead full onboarding process including user creation, provisioning, and role-based access configuration across platforms.
Manage secure and timely offboarding, ensuring immediate revocation of access.
Grant and oversee elevated and administrative access for new hires and executive leadership.
Maintain identity and access management (IAM) standards and access documentation.
IT Support & Escalation Management
Serve as the sole point of contact for all IT support across the organization.
Provide hands-on troubleshooting support for both Mac and PC devices (Tier 1–3 equivalent).
Prioritize and resolve requests in a timely manner to minimize business disruption.
Escalate and coordinate with external vendors when necessary.
Develop and maintain internal documentation, SOPs, and knowledge resources.
Infrastructure & Systems Management (Hands-On)
Partner with Sales, Delivery, and Finance to ensure accurate and secure data flow across systems
Support the integrity and scalability of reporting infrastructure
Define role-based access to operational and financial systems
Ensure data governance standards are documented and enforced
Website, DNS & Email Deliverability
Address site-related changes (GoDaddy, Cloudflare, WordPress) and coordinate closely with the website team.
Configure subdomains and maintain DNS records.
Configure and monitor SPF, DKIM, and DMARC to ensure optimal email deliverability.
Proactively monitor email authentication systems to support Sales performance.
Cybersecurity & Risk Management
Develop and enforce cybersecurity policies and security standards.
Maintain endpoint protection, MFA enforcement, and system security controls.
Conduct risk assessments and vulnerability management.
Lead incident response efforts when necessary.
Maintain backup systems and disaster recovery readiness.
Ensure compliance with relevant data protection standards.
Vendor & Budget Management
Conduct periodic utilization audits to optimize licensing and reduce unnecessary spend
Track technology ROI and recommend consolidation or upgrades based on business impact
Align technology investments with margin improvement and scalability objectives.