IT Manager

Cheetah Clean Holding Company, LLC•Bowling Green, KY

just now•Hybrid

About The Position

Cheetah Clean Auto Wash is a high-growth, multi-site platform built on operational excellence, data, and technology leverage. The IT Manager will own and scale the company’s technology and systems ecosystem, ensuring today’s reliability while architecting for tomorrow’s expansion. This role is responsible for POS systems, AI camera systems, network infrastructure, RFID and LPR technologies, tunnel and backroom equipment integrations, HR and labor systems, data architecture, and vendor management. This is not a reactive IT role—this is a systems leadership role built for scale.

Requirements

5+ years in IT, systems, or technology leadership
Experience managing POS systems in multi-location environments
Strong networking and infrastructure experience
Experience with AI camera systems, video networking, or LPR technology
Familiarity with RFID systems and tunnel / industrial control environments
Proven third-party vendor management experience
Strong systems thinking and problem-solving skills

Nice To Haves

Experience in multi-unit retail, QSR, car wash, or industrial service environments
Data warehousing or BI experience
API integration and automation experience
Cloud infrastructure experience
Experience supporting high-growth or roll-up platforms

Responsibilities

Own and manage all POS systems across locations
Ensure uptime, performance, redundancy, and scalability
Lead integrations between POS and: Membership platforms RFID tag systems License Plate Recognition (LPR) technology Payment gateways
Partner with Operations to optimize lane flow, transaction speed, and customer experience
Own AI camera systems used for: Incident review (Spot AI or similar) Operational visibility Risk management and training
Design and manage network capacity to support high-bandwidth video systems
Ensure reliable data retention, retrieval, and review workflows
Integrate LPR systems with POS, memberships, and CX workflows
Manage RFID infrastructure and readers across all sites
Support tunnel controller systems and their integrations with: POS Wash packages Membership logic
Ensure connectivity and reliability of backroom equipment including: Tunnel controllers Payment kiosks Entry gates Wash control systems
Partner with equipment vendors to troubleshoot, upgrade, and standardize systems
Design, deploy, and manage network architecture across all locations
Ensure redundancy, uptime, and secure connectivity for: POS systems AI cameras RFID and LPR systems Tunnel and backroom equipment
Implement cybersecurity standards and access controls
Establish monitoring, alerting, and disaster recovery protocols
Own all IT-related vendor relationships
Evaluate, select, negotiate, and manage vendor contracts and SLAs
Reduce system sprawl through standardization and integration
Act as the internal technical authority across vendors and platforms
Own HR technology stack, including: HRIS Time and attendance Scheduling systems Payroll integrations
Ensure accurate and reliable data flow between HR, payroll, finance, and operations
Improve labor visibility and compliance through automation and reporting
Design and maintain integrations between: POS AI camera platforms HRIS and labor systems Accounting and finance systems CRM and CX platforms
Support light-to-moderate programming, scripting, or API work
Lead build-vs-buy decisions with a long-term scalability mindset
Ensure documentation, version control, and repeatability
Build and maintain scalable data architecture
Develop centralized data warehousing solutions
Enable real-time and historical reporting across: Sales Labor Memberships Wash throughput Incident and CX data
Partner with leadership to turn data into operational intelligence
Establish IT SOPs, governance, and security standards
Create standardized technology playbooks for new store openings
Ensure technology readiness ahead of expansion timelines
Act as a strategic partner in platform-level growth decisions