IT Manager

Maven AGI•Boston, MA

About The Position

IT Manager, Internal Platform & Operations Company Overview Maven AGI is reimagining enterprise customer experience, starting with support. Today’s support is slow, expensive, and frustrating. We are building an AI-native platform that delivers faster, higher-quality support at a fraction of the cost. We are a team from leading technology companies, backed by experienced operators and advisors. Our focus is simple: build systems that actually work, and scale. The Role This is not a traditional IT Manager role. You will own and scale an automation-first, software-defined IT platform that powers the company. The foundations are already in place: identity, device management, infrastructure-as-code, and helpdesk workflows. Your job is to evolve this into a more intelligent, assisted internal system. The next phase of this platform is introducing agent-assisted workflows—using Maven AGI and modern AI tooling to improve how IT systems are operated, without removing human control. You will operate across: Identity and access Device management SaaS and internal systems Infrastructure-as-code Office networking and conference systems This role sits at the intersection of IT, infrastructure, and internal platform engineering.

Requirements

5+ years in IT, infrastructure, or systems engineering
Strong experience with: identity and access systems (Okta or similar), device management (Jamf or similar), cloud environments (AWS, GCP, or Azure)
Experience with infrastructure-as-code (Pulumi, Terraform, etc.)
Ability to write code and automate workflows
Strong troubleshooting skills across systems and networks
High service level internally with teammates

Nice To Haves

Experience with office networking and AV systems
Familiarity with CI/CD and developer workflows
Experience working with AI-assisted tooling or internal platforms
Background in security or compliance (SOC2, ISO, etc.)

Responsibilities

Own the IT Platform
Manage and evolve identity, device management, and SaaS systems
Ensure systems are reliable, secure, and easy to operate
Treat IT as a product, not a support function
Expand Infrastructure-as-Code for IT
Build and extend our IT IaC system using Pulumi
Drive toward more declarative: user lifecycle, access management, policy enforcement
Integrate with ticketing and approval workflows
Introduce Agent-Assisted Workflows
Incorporate MavenAGI and other AI tools into IT operations
Enable: faster triage and resolution, better decision support, improved system visibility
Keep humans in the loop for approvals and critical actions
Automate High-Volume Work
Eliminate repetitive helpdesk work through automation
Build self-service flows for onboarding, access, and common requests
Improve system design to reduce ticket volume over time
Own Office Infrastructure
Operate and improve office networking (WiFi, segmentation, reliability)
Manage conference room systems (Zoom, Google Meet, AV)
Diagnose and resolve real-world performance issues
Drive Security and Compliance
Enforce access and device policies through: Okta, Jamf Pro
Ensure systems are auditable and aligned with compliance needs
Improve Helpdesk Through Systems
Optimize existing helpdesk processes
Reduce ticket volume via automation and better system design
Turn operational data into insights and improvements