IT Manager

Auxilium Health•Oshawa, ON

3d•Onsite

About The Position

We are seeking an IT Manager to oversee and improve the day-to-day delivery of IT services across the organization. This role will act as the primary operational liaison between internal teams and our Managed Service Provider (MSP), while also supporting and leading key IT initiatives.

Requirements

Bachelor’s Degree or Advanced Diploma in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
3-5+ years of progressive experience in IT
At least 1 year of experience in a supervisory capacity
Experience overseeing IT operations and supporting team direction in a fast-paced environment
Strong working knowledge of Microsoft environments and core IT infrastructure
Working knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, etc.)
Working knowledge of Google Workspace
Working knowledge of Ticketing systems
Comfortable being hands-on when needed to support troubleshooting and implementation
VoIP experience, including setup and troubleshooting
Solid understanding of computer architecture and networking, including Hyper-V, VMware vSphere (ESXi and vCenter), and related infrastructure
Highly organized and process-driven
Assertive and confident in managing vendors
Strong communication skills across technical and non-technical stakeholders
Ability to manage multiple priorities and follow through to completion
Relationship-oriented with a collaborative approach

Nice To Haves

Microsoft certifications (e.g., Microsoft 365, Azure)
CompTIA Security+ or Network+
ITIL Foundation certification
Exposure to or certification in AI/automation tools, with the ability to identify opportunities to improve IT efficiency

Responsibilities

Coordinate and manage internal IT staff, including workload distribution and priorities
Oversee daily IT operations across the organization
Implement and track KPIs to measure team performance, ticket resolution, and service quality
Ensure timely resolution of issues and clear visibility into IT activities
Provide hands-on support when needed for troubleshooting and issue resolution
Act as the primary operational point of contact between the organization and the MSP
Monitor performance, service levels, and responsiveness of the MSP
Challenge recommendations when needed to ensure cost-effectiveness and alignment with business needs
Identify opportunities to optimize vendor usage and support potential future transitions if required
Support and lead key IT initiatives, including ongoing and future projects
Coordinate stakeholders, timelines, and deliverables across internal teams and vendors
Lead projects independently within the first 3 months
Ensure projects are delivered with minimal disruption to business operations
Establish and improve IT processes, including ticketing workflows, escalation paths, and documentation
Bring structure and consistency to IT operations and communication
Identify inefficiencies and recommend practical improvements, and oversee implementation