IT Manager
About The Position
The Information Technology (IT) Manager serves as Generations’ full-time, on-site Information Technology department manager, focused on day-to-day IT operations, staff supervision, helpdesk escalation management, vendor coordination, and equipment and access administration. The IT Manager will also oversee/manage the IT operation and activities including networking, telecommunication and user support activities inclusive of the needs of Generations’ individual departments and programs. This role will also oversee/manage activities including network, internet and email administration (both in-house and with contractors), network engineer and security management, hardware/software purchasing in conjunction with Senior Management, site maintenance and troubleshooting, consulting liaison to vendor technical support, and hardware/software installation and diagnosis. This role will provide overall systems maintenance and upgrades to all computer systems at all sites. The IT Manager also contributes to short-term technology planning, supports budget development, and ensures alignment of IT operations with organizational priorities, while escalating enterprise-level strategy and policy decisions.
Requirements
- Associate or bachelor’s degree in Information Technology, Computer Science, or related field (equivalent experience will be considered)
- Minimum 5+ years of IT experience
- At least 3+ years of supervisory experience
- Healthcare IT experience
- Experience coordinating with external service providers
- Strong troubleshooting, communication, and organizational skills
- Experience with helpdesk ticketing systems, asset management, and user access administration
Nice To Haves
- Experience with Network administration and infrastructure
- Experience with Microsoft 365 / cloud environments
- Experience with Endpoint management and patching tools
- Experience Supporting EHR systems and healthcare applications
- Experience with Backup and disaster recovery solutions
- Experience with Cybersecurity tools and frameworks
- Telecom experience
- Knowledge of NIST/HIPAA/HITECH compliance requirements and healthcare data security standards
- Familiarity with clinical workflows and HIPAA requirements
Responsibilities
- Serves as Generations’ full-time, on-site Information Technology department manager.
- Focuses on day-to-day IT operations, staff supervision, helpdesk escalation management, vendor coordination, and equipment and access administration.
- Oversees/manages the IT operation and activities including networking, telecommunication and user support activities inclusive of the needs of Generations’ individual departments and programs.
- Oversees/manages activities including network, internet and email administration (both in-house and with contractors), network engineer and security management, hardware/software purchasing in conjunction with Senior Management, site maintenance and troubleshooting, consulting liaison to vendor technical support, and hardware/software installation and diagnosis.
- Provides overall systems maintenance and upgrades to all computer systems at all sites.
- Contributes to short-term technology planning.
- Supports budget development.
- Ensures alignment of IT operations with organizational priorities.
- Escalates enterprise-level strategy and policy decisions.
Benefits
- Medical, dental, vision, and life insurance coverage
- FSA and DCAP availability
- 403(b) retirement savings plan with employer contributions
- 5+ weeks paid time off per calendar year
- Nine paid holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
