IT Manager

Amro Fabricating Corporation•Huntington Beach, CA

27d

About The Position

The IT Operations Manager plays a key role in driving operational excellence and supporting the effective delivery of IT services. This position also includes developing and maintaining strong vendor relationships. Serving as a connection between IT operations and business needs, the manager contributes to planning efforts, resource coordination, and aligning IT services with organizational priorities to support ongoing improvement and innovation. Karman Space & Defense provides concept-to-production solutions for mission-critical systems on spacecraft, launch vehicles, missiles, hypersonics, and integrated defense systems. We believe that solving the industry’s most complex and mission-critical challenges requires relentless determination and a willingness to push the boundaries of possibility. Karman Space & Defense brings to bear unparalleled production capabilities, unmatched engineering expertise, and unflinching analysis to render the impossible, possible.

Requirements

Required Education: Associates Degree in Information Technology, or a related field (or relevant experience)
Minimum of 5-10 years of progressive experience in IT operations, service management, or vendor management, including at least 5 years in a leadership role.
In-depth knowledge of IT infrastructure, ITSM frameworks (e.g., ITIL), and vendor management practices.
Proven track record in strategic planning, resource management, and large-scale project execution.
Strong analytical, problem-solving, and decision-making skills.
Exceptional leadership, team management, and interpersonal communication abilities.

Nice To Haves

Preferred Education: Bachelor's degree in Information Technology, or a related field

Responsibilities

Establish and maintain IT service management (ITSM) frameworks, leveraging industry standards such as ITIL.
Monitor service performance metrics and ensure alignment with defined SLAs and KPIs.
Drive service delivery excellence through continuous improvement initiatives.
Oversee IT service desk operations, ensuring efficient incidents and service request resolution.
Effectively manage IT resources, including staffing, budget, and equipment, to meet organizational demands.
Ensure the IT team is equipped with the tools and support necessary to deliver high- quality services.
Oversee procurement processes to ensure cost-effective acquisition of IT products and services.
Define and monitor IT operations, service, and vendor management KPIs.
Conduct regular audits and assessments to identify improvement opportunities.
Champion best practices and foster a culture of continuous improvement within IT operations.
Participates in developing and implementing comprehensive IT operations, service management, and vendor management strategies that align with the organization's business objectives.
Oversee the execution of IT initiatives, ensuring they are delivered on time and within budget.
Identify and utilize emerging technologies to enhance business operations and improve efficiency.
Aligning IT objectives with business goals to promote innovation and gain a competitive advantage
Collaborate with business units to understand IT needs and deliver tailored solutions.
Communicate IT plans, progress, and achievements to senior management and stakeholders.
Foster cross-functional collaboration to ensure seamless integration of IT services
Foster a culture of compliance and accountability across the organization.
Ensure IT systems and infrastructure's reliability, stability, and performance.
Lead incident response efforts, minimizing disruptions and ensuring business continuity.
Foster strategic partnerships with key vendors to drive innovation and service excellence.
Assists in developing and implementing comprehensive cybersecurity policies, procedures, and controls aligned with NIST SP 800-171, NIST SP 800-53, and CMMC frameworks.
Ensure policies are effectively communicated and integrated across all departments.
Plan and oversee internal and external audits to evaluate SOX, NIST and CMMC standards compliance.