IT Manager

Accessia Health•Midlothian, VA

7d•Remote

About The Position

Accessia Health is a national nonprofit organization dedicated to eliminating access barriers to healthcare for individuals with chronic and rare conditions. We partner with patients, providers, and donors to deliver compassionate, compliant, and innovative support services nationwide. Position Overview The IT Manager provides strategic and operational leadership for Accessia Health's information technology function. This role is responsible for ensuring the reliability, security, and compliance of IT systems that support patient services, donor engagement, and organizational operations. The IT Manager leads internal IT staff and external vendors, manages enterprise systems and integrations, and partners with leadership to leverage technology in support of Accessia Health's mission and growth.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
5–7 years of progressive IT experience, including at least 2 years in a supervisory or managerial role
Experience managing IT systems, infrastructure, and end-user support in a regulated or compliance-driven environment
Hands-on technical experience sufficient to evaluate system needs, staffing adequacy, and vendor performance
Working knowledge of cybersecurity principles, data privacy standards, and regulatory compliance (HIPAA preferred)
Experience managing third-party vendors and technology contracts
Strong analytical, problem-solving, and decision-making skills
Excellent communication skills and the ability to collaborate with both technical and non-technical stakeholders

Responsibilities

Lead and manage Accessia Health's IT operations, systems, and infrastructure to ensure availability, performance, and security
Supervise and support IT staff, contractors, and external service providers
Exercise independent judgment in prioritizing IT initiatives, allocating resources, and managing technology-related risks
Oversee cybersecurity, access controls, and data protection measures to safeguard sensitive patient and organizational information
Ensure compliance with HIPAA, applicable data privacy regulations, contractual obligations, and internal policies
Manage enterprise applications, system integrations, and technology platforms supporting business operations
Lead IT risk management activities, including audits, vulnerability assessments, incident response, and disaster recovery planning
Develop and manage the IT budget, including forecasting, vendor contracts, licensing, and cost controls
Lead technology projects from planning through implementation, ensuring timely delivery and minimal disruption
Ensure effective delivery of end-user support and technology training across the organization
Identify and recommend technology improvements to enhance efficiency, scalability, and service delivery