IT Manager

The Affiliated Sante Group•Silver Spring, MD

1d•$80,000 - $85,000

About The Position

The IT Manager – Shared Services is responsible for the overall planning, security, execution, and day-to-day management of the information technology environment supporting both Rock Creek Foundation (RCF) and CCRN Educational & Behavioral Supports (CCRN). This is a hands-on leadership role supporting a multi-program, multi-site nonprofit network providing IDD, behavioral health, residential, and school-based services across Maryland and Pennsylvania. This role ensures reliable, secure, and compliant technology systems that support direct service delivery, administrative operations, fleet management, and data-driven decision-making across both organizations.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Minimum of 5–7 years of progressive IT experience, including leadership responsibility.
Experience in healthcare, behavioral health, education, or other regulated environments strongly preferred.
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
Demonstrated commitment to the organization's mission and values.
Advanced Microsoft 365 and Azure AD administration and certification.
Windows Server and Active Directory management.
Experience supporting EMR/EHR systems.
Knowledge of HIPAA security and data privacy standards.
Networking fundamentals (firewalls, VPNs, TCP/IP) and ITIL.
Cloud and SaaS platform experience.
Project management experience
Must be able to work individually as well as within a team.
Must be able to multi-task.
Must be able to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities (ie: must have patience, and must be able to effectively communicate with diverse consumers, etc.). We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Must be able to effectively and professionally communicate with other staff and individuals served.
Must be able to work individually as well as within a team.
Must be able to multi-task.
The employee must possess a valid Driver’s License and proof of current automobile insurance.
Travel up to 50-75% between RCF and CCRN locations.

Nice To Haves

Microsoft 365 or Azure Administrator certification
CompTIA Security+ or equivalent

Responsibilities

Oversee IT systems across RCF and CCRN programs, administrative offices, residential homes, and school-based sites. Conduct scheduled quarterly site visits at all locations (3 corporate offices, 19 homes) or as help desk tickets require site visits.
Manage Microsoft-based infrastructure including Microsoft 365, Azure AD, SharePoint, OneDrive, Teams, Exchange, and Intune.
Ensure secure network connectivity across sites, including firewalls, VPNs, wireless access points, and ISP coordination.
Manage hardware lifecycle for laptops, desktops, tablets, mobile devices, printers, and peripherals.
Maintain system uptime, backups, disaster recovery, and business continuity protocols.
Support and optimize multiple Electronic Medical Record (EMR) and case management systems used across IDD, behavioral health, residential rehabilitation, and IBHS/school-based services.
Ensure role-based access, security controls, and system workflows align with HIPAA, FERPA (where applicable), Medicaid, and licensing requirements.
Partner with Clinical, Compliance, HR, Finance, and Program leadership to support documentation, billing accuracy, and audit readiness.
Coordinate with EMR vendors for system configuration, troubleshooting, and enhancements.
Serve as system owner for Microsoft 365 tenant administration for both organizations.
Design and maintain SharePoint sites, document libraries, permissions, and retention policies.
Develop automated workflows using Power Automate and Forms to streamline onboarding, compliance, incident reporting, HR requests, and internal approvals.
Train staff on Microsoft tools to improve efficiency, collaboration, and data integrity.
Implement cybersecurity best practices including MFA, endpoint protection, encryption, and phishing prevention.
Ensure HIPAA-compliant data handling, secure remote access, and audit readiness.
Develop and maintain IT policies, procedures, acceptable use standards, and incident response plans.
Conduct periodic risk assessments and vulnerability reviews.
Manage relationships with IT vendors, EMR providers, telecom partners, and managed service providers.
Lead IT projects including system upgrades, new implementations, and site expansions.
Develop IT budgets and provide cost-effective recommendations.
Coordinate external contractors.
Provide responsive helpdesk escalation support.
Translate technical concepts into plain language for non-technical users.
Collaborate closely with Santé IT Manager and IT team on shared or integrated infrastructure, security standards, system interoperability, and technology best practices where appropriate.
Coordinate coverage, cross-support, and continuity planning with Santés IT leadership to ensure operational stability during transitions, outages, or peak operational needs, when feasible.
Participate in joint planning discussions related to shared systems, vendors, cybersecurity posture, and long-term infrastructure strategy.
Stay current on healthcare and nonprofit technology trends.
Perform other related duties as assigned.

Benefits

Salary Range: $80,000 -$85,000 annually.
Robust Retirement Plan – 403(b) with company match to support your future.
Health Coverage – Comprehensive medical, dental, and vision insurance.
Time to Recharge – Generous paid time off.
Celebrate You – Enjoy your birthday off every year!
Training & Growth – Ongoing development programs and career advancement opportunities.
Culture of Purpose – A welcoming, inclusive environment where you belong.
Tuition Reimbursement – Invest in your education, and we’ll support you.
Employee Assistance Program – Confidential support for life's challenges.
Wellness Perks – Annual wellness initiatives and access to the Calm App.
Recognition & Rewards – Through our Awardco platform and referral program.
Exclusive Discounts – Enjoy deals through FunEx and more.
Comprehensive Insurance –
Life and AD&D insurance provided at no cost
Short- and long-term disability coverage
Optional legal assistance and transferable life insurance
Pet insurance for your furry family
Ancillary plans like critical illness, accident, and hospital indemnity
Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.