IT Manager

Moxie Pest Control • Irving, TX

16h • Hybrid

About The Position

We are a growing company dedicated to innovation, efficiency, and delivering exceptional IT services to our internal users. As we expand, we’re looking for a skilled and dynamic IT Manager to lead our talented team, enhance operational excellence, and shape the future of our IT support and infrastructure.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or another closely related field.
• Proven experience of 2 years in a supervisory or managerial role within an IT helpdesk or technical support environment/call center environment.
• Proven experience in IT leadership, with strong technical expertise and the ability to manage diverse teams.
• Exceptional problem-solving and organizational skills, with a focus on strategic alignment and efficiency.
• Excellent communication skills to work effectively across technical and non-technical teams.
• A proactive approach to innovation and continuous improvement in IT systems and processes.

Nice To Haves

• Certifications such as ITIL, CompTIA A+, or HDI Support Center Manager (SCM) are a plus.
• Zendesk
• Google Workspace
• PestRoutes/FieldRoutes/SalesRoutes
• JAMF/Maas360 or other MDM
• Zapier
• Click Up

Responsibilities

• Manage and mentor a diverse IT team, including a Help Desk team, Systems Administrators, and Project Management personnel.
• Conduct regular one-on-one meetings and performance reviews to foster professional growth and accountability.
• Hire, train, coach, and support team members to build and maintain a high-performing IT team.
• Oversee and maintain the company’s IT infrastructure, including email systems, networks, and other systems, ensuring reliability and uptime.
• Serve as a technical leader for the IT team, supporting all levels of the internal user community.
• Implement and enforce IT policies, processes, and best practices to drive compliance and efficiency.
• Define and meet service level agreements (SLAs) and KPIs in collaboration with IT leadership, ensuring timely and accurate ticket resolution.
• Guide the team to improve ticket-handling efficiency and refine overall support processes.
• Triage, prioritize, and resolve escalated support requests as needed.
• Create and deliver daily, weekly, and monthly performance reports to monitor progress, identify areas for improvement, and celebrate successes.
• Partner with management and stakeholders to align IT goals with broader business objectives.
• Collaborate with team members and subject matter experts on key projects and initiatives.
• Continuously evaluate and recommend improvements to IT services, enhancing processes and optimizing system performance.
• Ensure smooth operation of IT systems by addressing issues promptly and proactively mitigating potential risks.
• Stay abreast of technological advancements, proposing innovative ideas for continuous improvement.
• Consistently apply best practices across all IT systems and procedures.
• Be prepared for occasional travel to remote offices to support projects and ensure seamless operations.

Benefits

• 2021 - 2024: Great Places To Work and Top Places to Work
• Awards & Recognition
• In Office, Remote, and Hybrid Work Environment
• Monthly Company Events
• Quarterly Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager