IT Manager
About The Position
We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm’s day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment.
Requirements
- Strong experience supporting Windows desktop and laptop environments
- Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems
- Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms
- Understanding of cybersecurity principles, endpoint protection, backups, and access controls
- Experience managing user provisioning, permissions, and identity management
- Ability to troubleshoot both hardware and software issues independently
- Experience supporting and scaling technology in a professional office environment preferred
- Strong problem-solving and troubleshooting ability
- Calm and professional under pressure
- Excellent communication and customer service mindset
- Highly organized with strong attention to detail
- Ability to prioritize effectively in a fast-paced environment
- Self-starter who proactively identifies issues and solutions
- Strong ownership mentality and accountability
Nice To Haves
- Experience with systems similar to the following is strongly preferred: Microsoft 365 / Exchange / Azure, Airtable, Dropbox, Adobe, ShareFile, Teams / Zoom, Windows environments, VoIP phone systems, Network/firewall administration
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- 3–7+ years of progressive IT support, systems administration, or IT operations experience preferred
- Prior experience leading or mentoring team members preferred
- Experience in a law firm or professional services environment is a plus
Responsibilities
- Oversee and maintain the firm’s IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and internet connectivity
- Manage desktop and laptop environments in a Windows-based ecosystem
- Maintain and support printers, peripherals, conference room technology, and office hardware
- Monitor system performance, uptime, backups, and security protocols
- Coordinate hardware procurement, inventory management, and device lifecycle planning
- Supervise and support the IT Specialist in daily help desk operations
- Escalate and resolve complex technical issues across hardware, software, and cloud systems
- Ensure timely ticket response and resolution standards are maintained
- Develop and improve internal IT support procedures and documentation
- Manage all technology onboarding and offboarding processes
- Configure and maintain user accounts, permissions, MFA, email access, and software provisioning
- Ensure secure and efficient access management across all platforms and systems
- Coordinate workstation setup and deployment for new hires and office moves
- Manage the firm’s VoIP phone systems and vendor relationships
- Oversee cybersecurity practices, software patching, endpoint protection, and access controls
- Maintain cloud-based systems and integrations across the organization
- Evaluate and recommend technology improvements, software solutions, and operational efficiencies
- Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs
- Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution
- Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through
- Support office expansion projects, workstation moves, and workspace planning initiatives
- Assist in maintaining a safe, functional, and organized office environment
- Coordinate building access, security systems, and related operational infrastructure as needed
- Supervise, mentor, and develop the IT Specialist
- Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives
- Manage IT vendors, service providers, facility contacts, and external consultants
- Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows
Benefits
- High-performance, growth-oriented environment
- Opportunity to shape and scale the operational backbone of a rapidly expanding organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
