IT Manager

MASONIC MEDICAL RESEARCH INSTITUTE•City of Utica, NY

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About The Position

The IT Manager at the Masonic Medical Research Institute (MMRI) is responsible for managing and coordinating the Institute’s information technology operations in support of scientific research, administration, and day-to-day operations. This position ensures that MMRI’s technology infrastructure is secure, reliable, scalable, and aligned with both current needs and future growth. The IT Manager oversees systems, networks, cloud platforms, cybersecurity, and end-user support while leveraging automation and artificial intelligence (AI)–enabled tools to improve operational efficiency, system reliability, data security, and user experience.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field or an equivalent combination of education and experience.
3 -5 years of experience in IT operations, systems administration, or infrastructure support.
Working knowledge of Microsoft 365, network infrastructure, cybersecurity fundamentals, and cloud-based systems.
Experience or familiarity with automation tools and AI-enabled platforms used in IT operations or enterprise environments.
Strong problem-solving skills with the ability to manage multiple priorities.
Strong interpersonal, written, and verbal communication skills.
Prolonged periods sitting at a desk and working on a computer.
Ability to lift, carry, push, and pull up to 15 pounds at times.
Ability to bend, stretch, push, pull, and move as needed to reach, clean, and service equipment.
Ability to visually inspect machines and equipment.
Ability to reach with hands and arms.
Ability to speak, hear, read, and comprehend English.
The employee must be able to perform all physical requirements of the position with or without reasonable accommodation.

Nice To Haves

Experience supporting users in a professional, academic, healthcare, or research environment preferred.
Relevant certifications and continuing education are preferred.

Responsibilities

Oversee daily IT operations and provide direct supervision, guidance, and technical support to IT staff and vendors.
Collaborate closely with MMRI leadership, researchers, and administrative staff to align technology solutions with research and operational objectives.
Coordinate planning and maintenance for MMRI’s technology infrastructure, including networks, servers, workstations, information systems, video systems, and voice systems.
Support the administration and optimization of hybrid Microsoft 365 environments and assists with the planning, implementation, and enhancement of new Microsoft 365 capabilities.
Assist with capacity planning, configuration, and monitoring of cloud-based resources including AWS, Google Cloud, and Cloudflare, ensuring scalability, security, and cost efficiency.
Implement and maintain IT policies, procedures, and standards related to cybersecurity, data protection, system access, and acceptable use.
Support the design and maintenance of firewall policies, routing, switching, and network security controls to protect institutional data, software, and hardware.
Maintain and periodically tests disaster recovery and business continuity plans to ensure research and administrative systems remain operational during disruptions.
Support the responsible use of automation and AI-enabled technologies to enhance IT operations, system monitoring, cybersecurity awareness, and service delivery.
Evaluate and implements intelligent tools that assist with IT service management, system performance monitoring, workflow automation, and reporting while ensuring ethical use, data security, and compliance with institutional policies.
Remain current on emerging technologies and evaluates their applicability within a research-focused environment.
Work collaboratively with research teams, administrative departments, and external partners to implement technology installations, upgrades, and system enhancements.
Provide clear communication and guidance to non-technical users and ensures IT solutions are practical, secure, and aligned with MMRI’s mission.