IT Manager

Ronald McDonald House Chicagoland & Northwest Indiana • Proviso Township, IL

3d • Onsite

About The Position

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. Ronald McDonald House Chicagoland and Northwest Indiana is an independent not-for-profit 501(c)(3) organization. The IT Manager position plays a critical role in the operational management of the organization’s technology infrastructure, systems, and support services. This position is responsible for assisting with implementing IT policies, overseeing daily IT operations, ensuring cybersecurity, managing vendor relationships, and providing technical support across the organization. As a mission-driven nonprofit, Ronald McDonald House depends heavily on technology to drive its programmatic impact, operational efficiency, and stakeholder engagement. The IT Manager ensures that the organization’s technological environment is secure, scalable, reliable, and aligned with its mission, budget, and long-term goals. This role involves both hands-on technical work with a focus on innovation, user support, and continuous improvement.

Requirements

• Bachelor’s degree in a technical discipline
• 7 years professional IT experience required
• Demonstrated ability to apply IT in solving business problems
• Demonstrated ability to deliver technical solutions.
• Must have the ability to collaborate, influence others and build consensus and commitment to a recommended direction while managing multiple internal and external stakeholders.
• Decisive with a sense of urgency to deliver results.
• Unquestioned integrity and ethics, and a strong desire to work in a growing, dynamic, mission-driven, and values-based organization.
• Excellent analytical and consulting skills.
• Very strong project management skills
• Ability to understand work process and apply systems (process or technology) to improve workflow
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.
• Is a “hands on” builder who will be close to the technology and individual team members in order to drive execution and deliverables.
• Has a love for technology and for continual learning within the field
• Works effectively across all functions to serve as the voice of technology within the organization.
• Is relentless in the pursuit of success and value creation
• Excellent interpersonal and customer service skills.
• Strong negotiating skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional mission-based service orientation

Nice To Haves

• Experience managing a 3rd party IT outsourced partner preferred

Responsibilities

• Contributes to the charity-wide development of the Enterprise Architecture strategy and technology roadmap.
• Provides a single point of coordination and line oversight for organization-wide technology initiatives and transformation projects.
• Coordinates service delivery specific to 3rd party vendor relationships, including the management of the IT outsourcing relationship.
• Maintain the IT strategy that aligns with the organization’s mission, values, and strategic goals.
• Oversee the development, maintenance, and security of IT infrastructure including networks, servers, cloud environments, and hardware.
• Ensure the protection of data and systems through vendor partnership and ensuring robust cybersecurity protocols.
• Provide onboarding to new staff, and ongoing support and guidance on IT tools and services.
• Develop and manage the IT budget, including procurement of technology solutions and contract/vendor management.
• Continually collaborate and foster a collaborative and service-oriented team culture.
• Oversee IT infrastructure and operations projects to ensure they meet the stated objectives.
• Provide technical support to the employees across all locations and resolve any IT-related issues.
• Perform regular assessments of system, network, and data security health.
• Pursue, evaluate, and employ tactics to attain the goals established within the IT roadmap and business plan
• Collaborate with stakeholders to ensure the most efficient and effective solutions are pursued
• Implement directives related to architecture, development, maintenance and support of application systems, which drive and enable business objectives.
• Participate in strategic business planning and identify IT and other business implications, opportunities and change initiatives to meet strategic plans and growth initiatives for the organization.
• Ensure the security and protection of the charity's information systems and equipment
• Develop business case and cost/benefit analyses for IT spending and initiatives.
• Bring an innovative mindset and collaborate with Department Leadership and House Directors to enhance efficiencies within their areas through technological support.
• Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.
• Develop, customize and manage policies for things like laptop use, cell phone use, etc.
• Ensure all operational IT systems and infrastructure are properly documented.
• Perform other related tasks.

Benefits

• Medical, Dental, Vision
• Basic Life, Short-term, and long-term disability, voluntary employee/spouse/child life insurance
• Flexible Spending, Dependent Care, and Commuter Benefit Accounts
• Employee Assistance Program
• 401(k)
• PTO
• This position is annual bonus eligible with a bonus rate of up to 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Manager