IT Manager

Werfen•Norcross, GA

About The Position

Overview Position Summary: Ensures the streamlined operation of the IT infrastructure of the company in alignment with the business objectives of the organization. Plans, coordinates, directs, and designs IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT team. Works closely with Senior Management of Information Services & Support, and with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Implements IT policies, procedures, and best practices.

Requirements

Strong leadership skills.
Highly self-motivated and directed.
Excellent interpersonal skills.
Exceptional customer service orientation.
Extensive experience working in a team-oriented, collaborative environment.
Excellent written and oral communication skills.
Ability to conduct research into IT issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Keen attention to detail.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
University degree in the field of computer science and 10 years related work experience.
Strong technical knowledge of network and PC operating systems, including Windows operating system and other Microsoft Technologies.
Strong technical knowledge of current network hardware, protocols, and standards.
Extensive application support experience with E-Mail applications.
Proven experience in IT infrastructure planning and development.
Excellent understanding of the organization's goals and objectives.
Strong understanding of human resource management principles, practices, and procedures.
Capability to manage a team of IT professionals including geographically remote locations.
Strong understanding of project management principles.

Nice To Haves

Master of Business Administration with technology as a core component preferred.
Certifications in Cisco network technology (CCNA & CCNP preferred).

Responsibilities

In coordination with the Director of Information Services & Support, leads IT operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, and peripherals.
Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of the IT infrastructure.
Oversees provision of end-user services, including help desk and technical support services.
Works with stakeholders to define business and systems requirements for new technology implementations.
Under the guidance of the Director of Information Services & Support, directs research on potential technology solutions in support of procurement efforts.
Keeps current with the latest technologies.
Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
In coordination with the Director of Information Services & Support, develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Develops requests for proposals on IT related projects.
Negotiates and administers vendor, outsourced, and consultant contracts and service agreements.
Practices asset management for IT hardware, software, and equipment.
Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Establishes and maintains regular written and in-person communications with Senior Management in Information Services & Support, decision makers in other departments, and with end users regarding pertinent IT activities.